Associate Director, eCommerce Platform
Job Summary
Job Description
Razer.com seeks a strategic and hands-on leader for its eCommerce platform. This role is responsible for the global infrastructure and capabilities of the Direct-to-Consumer (D2C) platform, aiming to deliver a premium digital shopping experience and drive growth. The position involves leading a high-performing platform team, working cross-functionally, and shaping the future of Razer.com. Key responsibilities include platform ownership, strategy development, business acceleration through new initiatives and product launches, program delivery with adherence to budget and timelines, and managing escalations and risks. Strong stakeholder management is crucial, requiring collaboration with internal teams like Marketing, IT, and Operations to ensure a seamless D2C experience and translate business needs into actionable platform capabilities.
Must have:
- Bachelor's degree or MBA
- 10+ years in eCommerce/digital transformation
- 5+ years leading teams
- Program/project management expertise
- Hands-on SAP Commerce Cloud or similar
- Strong business acumen
- Excellent communication skills
Good to have:
- Experience within consumer-facing industries
- Cross-regional stakeholder engagement
- Comfort in high-ambiguity settings
- Presenting to senior leadership
9 skills required
Job Details
Job Responsibilities :
Razer.com is looking for a strategic, hands-on leader to helm the Razer.com eCommerce platform. This role is responsible for overseeing the global infrastructure and capabilities of our Direct-to-Consumer (D2C) platform. The ideal candidate will lead a high-performing platform team and work cross-functionally to deliver a premium digital shopping experience and drive hypergrowth for Razer.com. This is a unique opportunity to shape the future of one of the world’s leading gaming and lifestyle brands.Key Responsibilities
Platform Ownership & Strategy
- Lead the global Razer.com platform team, defining and executing the platform strategy and roadmap aligned with Razer's D2C goals.
- Drive the end-to-end infrastructure supporting eCommerce and CRM, ensuring seamless, high-quality customer experiences.
- Develop the quarterly platform capability plan-of-record and conduct regular reviews with senior stakeholders.
Business Acceleration & Innovation
- Drive and deliver strategic initiatives such as new business models, product launches, customer acquisition campaigns, and market expansion efforts.
- Evaluate, prioritize, and translate business requirements into scalable, impactful digital capabilities.
Program Delivery & Governance
- Plan and execute eCommerce projects, ensuring on-time delivery and adherence to budget.
- Lead platform operations, manage escalations, and proactively mitigate risks.
- Optimize time-to-market processes and implement cost-efficient improvements.
Stakeholder Management
- Build and maintain strong partnerships across key internal stakeholders, including Division, Marketing, IT, Customer Advocacy, and Operations, to align on goals and deliver a seamless Direct-to-Consumer (D2C) experience.
- Serve as a key liaison between technical, and operational teams to translate strategic business needs into actionable platform capabilities.
- Facilitate ongoing alignment through structured reviews, feedback loops, and collaborative planning with cross-functional leaders.
Pre-Requisites :
- Bachelor’s degree in a relevant discipline; MBA preferred.
- 10+ years of experience in eCommerce operations, platform strategy, or digital transformation, preferably within consumer-facing industries
- At least 5 years of experience leading high-performance teams in fast-paced environments.
- Proven expertise in program/project management methodologies, risk assessment, and cross-regional stakeholder engagement.
- Hands-on experience with SAP Commerce Cloud (CCV2) or equivalent major commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce/Magento, Shopify Plus) including implementation, optimization, and roadmap development.
- Strong business acumen, attention to detail, and comfort working in high-ambiguity settings.
- Excellent communication skills with experience presenting to senior leadership and executives.
- Self-driven and thrives under pressure.
Are you game?
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About The Company
At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.
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