Business Analyst

Purpose of Job

As a Business Analyst in our Commercial Pharma Tech Consulting team, you will act as a strategic bridge between client stakeholders and engineering teams, helping translate complex commercial business needs into scalable, tech-enabled solutions. You will work at the intersection of life sciences commercial strategy and technology delivery, enabling seamless deployments in areas such as targeting, segmentation, incentive compensation, field force roster management, forecasting, and more. Working across two to three concurrent delivery streams, you’ll own requirement life-cycle management—from discovery workshops through user acceptance testing and benefit realization.

If you are passionate about leveraging data, analytics, and systems to drive impact in the pharma industry, and thrive in fast-paced consulting environments, we invite you to join our growing team.

We'll trust you to:

• Business Analysis and Requirement Gathering
• Collaborate with client stakeholders (Marketing, Sales Ops, Commercial Excellence) to identify business objectives and data needs
• Conduct discovery sessions and translate business problems into detailed business and functional requirements
• Develop user stories, data workflows, and documentation to guide technical teams
• Capture “as-is” vs. “to-be” process flows (BPMN / swim-lane diagrams). Break epics into user stories with acceptance criteria; maintain traceability matrices.
• Define reporting/KPI requirements and baseline metrics for post-go-live measurement.
• Must have experience in writing BRD/FRD, Data Mapping, Traceability Matrix and creating relevant documentation.

Solution Design

• Work with engineering, product, and data teams to design solutions across targeting, segmentation, roster, incentive compensation, and forecasting workflows
• Define reporting/KPI requirements and baseline metrics for post-go-live measurement
• Ensure requirements are accurately mapped to BI dashboards, MDM systems, data pipelines, or forecasting engines

Delivery and Implementation Support

• Act as the primary liaison between business and technical teams throughout the solution lifecycle
• Participate in UAT planning, testing support, and change management activities
• Prepare and execute UAT scripts; collate feedback for rapid iteration
• Identify change impacts, craft comms and training artifacts
• Support ongoing enhancements and provide input into future roadmap planning

Client and Stakeholder Engagement

• Build strong relationships with U.S. and global life sciences clients, proactively understanding their evolving needs
• Participate in client workshops, training sessions, and solution walkthroughs
• Present concise updates to project managers and end-users, translating technical jargon into business value.
• Communicate effectively across both technical and non-technical stakeholders
• Take charge of driving and delivering large-scale projects while working with global delivery models.

You'll need to have:

• Bachelor's or master's degree in pharmacy, Life Sciences, Engineering, Business, or related field
• At least 4 years of experience in business analysis or solution consulting in healthcare, pharma, or analytics-driven consulting firms

Skills & Tools:

• Process modelling (BPMN, UML) and requirements management platforms (Jira/Azure DevOps).
• Comfort with SQL for data validation; proficiency in Excel and one BI/visualization tool (Power BI/Tableau).
• Familiarity with API concepts, microservices, and modern cloud architectures (you won’t design them but must speak the language).

Soft skills:

• Strong facilitation, stakeholder influencing, analytical storytelling, and crisp written English
• Exposure to global delivery models, working with distributed engineering teams
• Experience with pharma tech deployments across mid to large pharma clients
• Strong communication skills and ability to simplify complex technical topics; Collaborative, client-facing mindset with attention to detail and proactive follow-through
• Able to manage multiple workstreams in parallel in a fast-paced consulting environment
• Strong exposure to commercial pharma use cases. Hands-on experience working with technology implementation teams (engineering, data, product, QA)

Technical & Functional Skills

• Experience creating BRDs, FRDs, user stories, process flows, wireframes, and data dictionaries
• Familiarity with CRM (e.g., Veeva, Salesforce), data platforms (e.g., Snowflake, AWS), or analytics tools (Power BI, Tableau) is a plus
• Understanding of pharmaceutical datasets (e.g., IQVIA, Symphony, CRM, Roster)
• Knowledge of SDLC methodologies (Agile, Scrum)

What you should know:

• We treat our employees with respect and appreciation, not only for what they do but who they are.
• We value the many talents and abilities of our employees and promote a supportive, collaborative, and dynamic work environment that encourages both professional and personal growth.
• You will have the opportunity to work with and learn from all levels in the organization, allowing everyone to work together to develop, achieve, and succeed with every project.
• We have had steady growth throughout our history because the people we hire are committed not only to delivering quality results for our clients but also to becoming leaders in sales and marketing analytics.