Business Analyst

1 Month ago • 2-4 Years • Business Analysis

Job Summary

Job Description

PhonePe is seeking a Business Analyst with 2 to 4 years of experience. The role involves being an integral part of the pod strategy, defining critical metrics, monitoring performance, and influencing interventions. The analyst will collaborate with business and product teams to translate business problems into analytical statements, own the insight generation phase, and provide data-driven analysis. Responsibilities include acting as an analytics and visualization subject matter expert, designing dashboards, and mentoring other analysts. The ideal candidate is a first-principle problem solver, passionate about data, curious, and questions the status quo, contributing individual thoughts to improve key metrics.
Must have:
  • Minimum 2 years of analytics experience
  • Strong problem-solving and analytical skills
  • Penchant for business and product understanding
  • Ability to write complex SQL queries
  • Intuition for data and handling big data
  • Strong Excel and visualization tool knowledge (PowerBI, Tableau, QlikView)
  • Understanding of R, Python, and statistical concepts
  • Clear verbal and written communication skills
Good to have:
  • Experience in building ML models
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Onsite Medical Center
  • Emergency Support System
  • Maternity Benefit
  • Paternity Benefit Program
  • Adoption Assistance Program
  • Day-care Support Program
  • Relocation benefits
  • Transfer Support Policy
  • Travel Policy
  • Employee PF Contribution
  • Flexible PF Contribution
  • Gratuity
  • NPS
  • Leave Encashment
  • Higher Education Assistance
  • Car Lease
  • Salary Advance Policy

Job Details

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Role: Business Analyst
Experience Bucket: 2 to 4 years


What kind of person are we looking for?
First-principle problem solvers who are passionate about working with data and uncovering the stories that the numbers hide. If you’re a curious mind and constantly questions the status-quo, then you’d fit right in with us.

What would you get to do in this role?

  • Be an integral part of the pod strategy and will have to define the critical metrics. You’ll also monitor performance trends and influence any interventions, based on performance.
  • Collaborate closely with the business, and product functions to understand the business problem and translate them into the right analytical problem statement
  • Own the entire insight generation phase and work on deep, thorough analysis to provide unbiased answers on the identified problem statement. These insights and decisions will be influenced based on your presentation of the evidence, backed by data-driven hypothesis
  • Move past just being the “Data person” and contribute with individual thoughts on how to improve the critical metrics for the pod. We love people who think of themselves as the business owner and then go back to the data to prove or disprove the thought.
  • Act as the analytics and visualization SME for the team and ensure that the dashboards are designed and built in a way that makes it easy for the pod to consume the data they need
  • Mentor other analysts in the team; play an active role in hiring process & new team members’ onboarding process.

What do you need to have to apply for this position?

  • Minimum 2 years of analytics experience in relevant roles.
  • Strong problem solving & analytical skills.
  • Penchant for business & curiosity to understand how the product works.
  • Ability to write complex queries on SQL to manipulate, consolidate multiple data sources for the purpose of dashboarding and analysis.
  • Intuition for data and ability to handle big data sources
  • Strong working knowledge in Excel and visualization tools like PowerBI, Tableau, QlikView
  • Understanding of data-analysis languages such as R, Python and in core statistical concepts is expected; Experience in building ML models is good-to-have, but not mandatory
  • Ability to clearly explain thoughts and ideas either verbally or in the written form. 
  • Candidates who are able to explain the story behind their analysis will find themselves at an advantage

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

Life at PhonePe

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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