Collections Supervisor (Pre and Post Natal Leave Replacement)

We are a FinTech that seeks to democratize financial services for all types of companies. We leverage the best technology to create agile, personalized, and transparent solutions. Our goal is to be the largest B2B FinTech in Latam and become the digital CFO for all companies in the region.

Xepelin was born in Chile in 2019 and, since then, we have raised more than USD145 million in equity and USD300 million in asset-backed facilities to boost growth throughout the region, especially in the countries where we operate today, Chile and Mexico. The last equity round was USD111 million, a record in Chile and one of the largest in Latin America for a FinTech.

Why work at Xepelin?

💪 Challenge

We are shaking up one of the most powerful and competitive industries, eliminating friction to give SMEs access to capital and leveraging the latest available technology. All this always putting our SMEs at the center.

Building a digital bank from scratch is a big project; the product is complex and cannot break, there are strict regulations and we will have to be better than some of the largest and most consolidated corporations in the world. But overcoming these challenges means we will have built something lasting.

💥 Impact

Working in a world-class and self-motivated team means autonomy, broad experience in all projects and seeing your contributions directly affect the product and impact our SMEs.

You will work with all our products, you will have to make fundamental decisions. Their correct positioning will mark their future.

✔️ Quality

Our brand and product positioning is a differentiator from the rest of the market, so we invest a lot in creating quality products that our SMEs respect and value.

We take the time to think outside the box and come back with innovative proposals. We are here to change the industry!

What are we looking for?

We are looking for a Collections Supervisor to lead our portfolio recovery team. We want someone passionate about collections management, with a strategic vision and experience in the financial sector, who can bring innovation and motivation to a constantly growing team.

You will have the opportunity to...

• Lead, accompany and motivate the collection analyst team.
• Define and execute the collection strategy to maximize portfolio recovery (current and overdue).
• Control delinquency levels and timely raise default or operational risks.
• Design and implement continuous processes, methodologies and improvements in collection management.
• Constantly train the team, enhancing their technical and negotiation skills.
• Monitor and analyze the main KPIs of the area, ensuring compliance with goals.
• Supervise the follow-up of delinquent cases, promoting effective solutions.
• Coordinate delinquency committees with commercial, normalization and other areas.
• Prepare portfolio analysis and control reports for decision making.
• Ensure correct case typification and use of management tools.
• Incorporate the use of artificial intelligence and technology to optimize processes and results.
• Maintain professional and decisive communication with clients, managing disputes and achieving win-win agreements.
• Collaborate interdisciplinarily with other areas of the company.

What will make you successful?

• Minimum 2 to 3 years leading collection teams with a focus on Fintech or Factoring.
• Proven experience in collecting financial products (banks, financial institutions, factoring).
• Leadership skills, effective communication and conflict resolution.
• Hands-on, analytical and results-oriented profile.
• Experience in building high-performance teams.
• Adaptability in dynamic and constantly changing environments.
• Resilience, motivation and persistence in the face of collection challenges.
• Strategic vision and ability to implement real and measurable impact initiatives.
• Passion for Xepelin's mission and commitment to the client.

#LI-MS1

Our Benefits:

🌴 Xepelin Balance

Vacations: 15 business days. For each year you complete at Xepelin, we give you an extra day of vacation.

Balance days: 10 additional days off per year, to enjoy as you wish.

Hybrid work and flexible hours depending on the role. We work by objectives.

Flexible Benefits: Flexible points in your local currency per month to spend on what you want.

Xepelin Fun: Company-funded social activities to have fun together.

🚀 Xepelin Performance & Career

Training platforms: Agreements with the best platforms, such as Reforge, Udemy and DataCamp.

Welcome Kit: everything you need to start your journey at Xepelin 😊

🤝 Xepelin Cares

Health coverage: we have health agreements with quality providers or reimbursements depending on the country where you are.

Post Natal: we give you an extra week of post-natal leave. We want you to be with your family and loved ones!

Marriage plus: Take your plans to the next level, with a gift card and extending your legal marriage leave with two gift days from Xepelin.