Job Description
- Experience in the video games industry.
- Previous experience with customer first-contact and de-escalation.
- Collaborate on defining and executing the community strategic plan.
- Create player-facing digital content such as guides, videos, and static assets.
- Write and review outbound communications for readability and brand alignment.
- Collaborate with cross-functional partners on content calendar and monitor player conversations.
- Build a Ubisoft identity and develop active relationships with players.
- Assess community pulse, understand concerns, and communicate status to internal partners.
- Report on community concerns, trending topics, and engagement metrics.
- Devise and manage contests and other events.
- Experience in a community management or customer service role.
- Experience with user moderation and conversation management in digital environments.
- Strong understanding of social media services, mechanics, and trends (Instagram, Twitter/X, TikTok, Discord).
- Excellent communication skills.
- Ability to thrive in a highly dynamic environment within a globally distributed team.
- Fluency in French.
- Career advancement opportunities.
- Learning opportunities.
- Meaningful benefits centered on well-being.
JOB DESCRIPTION
The Community Manager is primarily accountable for supporting the community strategic plan created by their brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross- functional partners to support in-game improvements. Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices.
WHAT YOU’LL DO
- Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer for your specific brand(s).
- Create player-facing resources and engaging digital content such as guides, short- form videos, static assets, and educational content which leverage community trends and highlight key initiatives.
- Interface with internal production resources to produce assets required to support content deliverables.
- Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives.
- Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and drive player conversations across these and additional channels.
- Build a Ubisoft identity and develop an active and engaged relationship with players in the fan-base. Help to develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
- Assess the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
- Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.
- Devise and manage contests + other events and facilitate the fulfillment of prize delivery when necessary.
- Work with the portfolio’s Social Media Manager to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagements
QUALIFICATIONS
WHAT YOU’LL BRING
- Experience in a community management or customer service role.
- Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.
- Strong understanding of social media services, mechanics, and trends; especially Instagram, Twitter/X, TikTok, and Discord.
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
- Excellent communication skills required.
- Ability to thrive in a highly dynamic environment within a globally distributed team.
- Experience in the video games industry a significant plus.
- Previous experience with customer first-contact and de-escalation is preferred.
- Fluency in French
ADDITIONAL INFORMATION
Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission: enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.
Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.
When you join Ubi MTL, you discover a workplace that sparks inspiration and connection. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being. If you are excited about solving game-changing challenges, harnessing cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join us on our journey and help us create the unknown.
At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.
