Job Description
This position provides quality support to CS Americas plants and acts as a liaison with customer Yazaki (and other customers) to ensure a direct relationship and deliver better, faster service. The role involves analyzing quality issues, responding to complaints on the customer portal, and following up on quality alerts from manufacturing plants.
Good To Have:
- Experience in the automotive industry, preferably in Quality areas
- Demonstrated proficiency in Microsoft Office (Word, Project, Excel, Outlook, Teams, etc.)
- Strong results orientation and execution skills
- Resourceful, innovative, and adaptable in a rapidly changing environment
- Ability to work effectively with individuals at all organizational levels
- Strong organizational skills with the ability to prioritize, manage conflicting tasks, make sound decisions, and solve problems independently
- Strong presence, confidence, and persuasiveness to quickly establish credibility
Must Have:
- Bachelor's degree in Industrial engineering
- Bilingual, Spanish & English (Fluid)
- Excellent oral and written communication skills with a strong ability to work with a team
SHAPE THE FUTURE OF MOBILITY FROM DAY ONE.
This position is part of our Signal & Power Solutions segment; Connection Systems business unit located in Noth America.
Summary (About this Position):
To provide quality support to CS Americas plants and be the liaison with our customer Yazaki (not excluded to support other customers) to carry out a direct relationship with the Customer and grant him a better and faster service.
Your Role (i.e. Key Job Responsibilities):
- Aptiv Customer Support Engineer representative to Lear
- Analyze quality issues at customer location before these hits Aptiv Scorecard
- Response quality complaints reported on the customer portal (SQTS)
- Follow up quality alerts previously submitted by our manufacturing plants
Your Required Background (i.e. Must Haves):
- Bachelor's degree in Industrial engineering
- Bilingual, Spanish & English (Fluid), Excellent oral and written communication skills with a strong ability to work with a team
Your Preferred Background (i.e. Nice to Haves):
- Experience in the automotive industry, preferably in Quality areas
- Demonstrated proficiency in Microsoft Office (Word, Project, Excel, Outlook, Teams, etc.)
- Strong results orientation and execution skills
- Resourceful, innovative, and adaptable in a rapidly changing environment
- Ability to work effectively with individuals at all organizational levels
- Strong organizational skills with the ability to prioritize, manage conflicting tasks, make sound decisions, and solve problems independently
- Strong presence, confidence, and persuasiveness to quickly establish credibility
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