Customer Satisfaction Admin Assoc
11 Minutes ago • All levels
Customer Service
Job Description
This role involves promoting safety policies, responding to and tracking quality reports from clients, supervising inspectors, implementing and monitoring QPR points, ensuring control of non-conforming products, coordinating root cause analysis for quality issues, and ensuring compliance with client requirements. It also includes planning resources, executing customer protection activities, tracking action plans for quality problems, and implementing quality gates.
Good To Have:
- Valid passport and visa (preferably)
Must Have:
- Promote safety policies (zero accidents in the area).
- Respond to and follow up on quality reports issued by the client.
- Supervise inspector performance and activities.
- Implement and follow up on applicable QPR (GM) points.
- Ensure control of non-conforming products.
- Coordinate analysis to define root causes and corrective actions for quality problems reported internally or by the client.
- Comply with client requirements and applicable instructions for the area.
- Appropriate planning and administration of resources.
- Ensure correct execution of activities related to customer protection.
- Follow up on the fulfillment of action plans defined for quality problems reported by the client.
- Develop, implement, and control quality gates.
- Follow up on FTQ (first time quality).
Required Skills
- Good communication (verbal and written communication skills).
- Teamwork.
- Leadership
- Organized, proactive, works under pressure, responsible.
- Intermediate knowledge in MS Office.
- Flexibility to perform activities at different times.
- Availability to travel within the country and abroad.
- Valid passport and visa (preferably) Intermediate knowledge in problem-solving methodology.
- Knowledge and experience in quality, Manufacturing Processes and supplier development.
General Functions
- Promote safety policies (zero accidents in the area).
- Respond to and follow up on quality reports issued by the client.
- Supervise inspector performance and activities.
- Implement and follow up on applicable QPR (GM) points.
- Ensure control of non-conforming products.
- Coordinate analysis to define root causes and corrective actions for quality problems reported internally or by the client.
- Comply with client requirements and applicable instructions for the area.
- Appropriate planning and administration of resources.
- Ensure correct execution of activities related to customer protection.
- Follow up on the fulfillment of action plans defined for quality problems reported by the client.
- Develop, implement, and control quality gates.
- Follow up on FTQ (first time quality).
Required Training
- Orientation + Basic Training / On Boarding
- Layered Audit Process
- Inspection Board Order, Build, Release and Use
- Containment/Quarantine System for Manufacturing Operations (Customer Protection)
- Product Audit - DEEDS (Layout Inspection and Functional Testing)
- Control of Nonconforming Product
- Manufacturing Process Audit
- Rework
- Monitoring and Measuring the Product and Manufacturing Process - DEC & DEEDS
- Cutting & Lead Prep Quality Requirement Procedure
- Calibration and Control of Inspection, Measurement and Test Equipment
- Quality Alert System
- IH&S Training Procedure
- DPS
- Customer Specific Requirement
- SAP/QAD - Customer Satisfaction functions
- PBP
- Delphi 3L -5 whys para FTQ
- SAM System
- FTQ
- BIQs
- SPPS Site (Supplier Practical Problem Solving)
- PFMEAS.
- PCP
- Environmental Objectives and Goals
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