Customer Service Advisor Fixed-term contract - 30 H (M/F)

Company Description

For over 70 years, Boulanger has been supporting French people in their daily lives thanks to recognized expertise in home appliances and multimedia. With more than 220 stores and a strong presence on Boulanger.com, we make customer satisfaction our priority.

Our uniqueness? 🌟

At Boulanger, everything starts with the customer. Our ambition is to offer an excellent experience thanks to passionate employees, driven by the desire to surpass themselves and innovate together.

Our values 💡

Pro: We put our expertise at the service of our customers, with rigor and commitment.

Simple: We favor an accessible approach and clear solutions.

Friendly: We cultivate good humor and authentic human relationships.

Joining Boulanger means evolving in a company that values talent, offers development opportunities, and places collaboration at the heart of its success.

Learn, grow, succeed: Boulanger, let's dare together!

Job Description

Reporting to the Customer Service Manager, you play a key role in helping our customers.

🎯 A day at Boulanger means:

• Making customer welcome shine. How? By quickly welcoming each customer and supporting them professionally for guaranteed satisfaction.
• Ensuring cash transactions. How? By following procedures and paying attention to every detail for a smooth and pleasant experience.
• Simplifying financing. How? By creating financing files and providing clear answers to help each customer finalize their purchases.
• Optimizing product withdrawal. How? By ensuring products are ready quickly, while offering accessories to enrich the experience.
• Managing after-sales service efficiently. How? By finding adapted solutions and offering personalized support that makes a difference.
• Building customer loyalty. How? By presenting loyalty programs and building a lasting relationship of trust.
• Offering a premium experience. How? By anticipating customer expectations and offering tailor-made solutions to exceed their expectations.

Qualifications

You are made for this job if:

Customer service is your strength

Responsiveness and rigor are your allies

Listening is innate

You are a good communicator

If, like us, you are committed and authentic, if you are generous in your exchanges and agile in your actions, then join our pro, simple, friendly collective, and let's dare together!

💰 Compensation:

• Fixed:

23,600 over 13 months + monthly collective variable

• Attractive bonuses: Profit-sharing, quarterly incentive bonuses, and employee shareholding…
• Advantageous conditions: health insurance that covers your entire household, provident fund, restaurant card, sustainable mobility package

Additional Information

📣 Why join us?

With us, experience counts, but your personality and your desire to learn are even more precious!

• "48h du commerce" training: Once a year, you will experience this event at headquarters. A unique event where you will discover the latest technological innovations with 900 colleagues and more than 50 passionate internal trainers!
• Exclusive advantages: Enjoy great discounts on our products and special offers as a member of the club+ Boulanger.
• Commitment to inclusion: Our parity index is 89/100, proof of our commitment to equality.
• Societal responsibility: giving products a second life is a strong commitment. At Boulanger, each store participates in this eco-responsible gesture.