Customer Service Representative
Job Summary
Job Description
We are looking for a new colleague to join our team to manage and process customer orders, monitor credit limits and invoice due dates, handle invoicing (credit notes and debit notes) for assigned business cases, report results based on the requirements of the supervisor, process, record, and resolve customer complaints, actively communicate with warehouse staff, organize transportation, support the sales team to achieve set goals, optimize company costs, monitor the fulfillment of orders according to customer requirements, and cooperate with the purchasing department to inform the customer about the availability of materials in a timely manner.
Must have:
- Communicative
- Attention to detail and thoroughness
- Ability to make independent decisions
- Ability to handle stressful situations
- Responsibility
- Pleasant demeanor
- English language A2/B1
Good to have:
- SAP - an advantage
Perks:
- Home Office 1x per week
- Meal contribution beyond the legal requirement
- Salary review on an annual basis
- Multisport card with employer contribution
- Individual training
- Company employee events
- Supplementary pension insurance (DDS)
- Comprehensive preventive health check-up
- Rewards upon reaching a work anniversary
- 1 day of vacation per calendar year beyond the legal requirement
- 1 Sick day
- Referral program
Job Details
Hľadáme do nášho tímu nového kolegu/kolegyňu na:
* príjem a spracovanie zákazníckych objednávok
* sledovanie kreditných limitov, splatností faktúr
* fakturácia (dobropisovanie a ťarchopisovanie) pridelených obchodných prípadov
* reportovanie výsledkov na základe požiadaviek nadriadeného
* spracovanie, evidencia a riešenie zákazníckych reklamácií
* aktívna komunikácia s pracovníkmi skladu
* organizovanie dopravy
* podpora obchodného tímu za účelom plnenia stanovených cieľov
* optimalizácia nákladov spoločnosti
* sledovanie plnenia objednávok podľa požiadaviek zákazníka
* spolupráca s oddelením nákupu za účelom včasného informovania zákazníka o dostupnosti materiálov
Fixný pracovný čas od 7:30 do 16:00.
Home Office po dohode s nadriadeným pracovníkom.
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About The Company
Working at Sika means having the ability to make a global impact. With activities in over 100 countries, you are in the driver`s seat of your career. Explore the many opportunities we have for an exciting and diverse career. Let's go beyond together!
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