Customer Service Specialist I
Job Summary
Job Description
Everi is seeking a Customer Service Specialist I to provide technical support via tickets, phone, and email. The role involves troubleshooting software and hardware issues, assisting customers with transactions, and maintaining data confidentiality. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and possesses customer service experience. Responsibilities include investigating and resolving software and hardware issues, documenting support activities, creating product support materials, contributing knowledge-based articles, assisting patrons with transactions, recommending service improvements based on feedback, and ensuring data security and confidentiality. Collaboration with product teams to enhance quality and productivity is also expected.
Must have:
- Prior call center experience
- Expertise in ticket creation
- Ability to multi-task
- Strong Microsoft Office skills
- General computer proficiency
- Solid customer service experience
- Problem-solving mindset
Good to have:
- Previous remote or office experience
- Background in hospitality
- Customer-facing role experience
Perks:
- Medical, Dental, Vision
- 401k with company match
- Life insurance
- Maternity and paternity leave
- Adoption assistance
- Pet insurance
- Gym reimbursement
3 skills required
Job Details
Customer Service Specialist I - Remote in Las Vegas, NV
Department: Field Service
Employment Type: Full Time
Location: Las Vegas, Nevada
Reporting To: Support Operations Manager
Description
Everi is seeking a Customer Service Specialist I to provide technical support via tickets, phone, and email. You'll troubleshoot software and hardware issues, assist customers with transactions, and maintain confidentiality of data. If you thrive in a fast-paced environment, enjoy problem-solving, and have customer service experience, this is an excellent opportunity to be part of a company that values quality service and teamwork.
*Shift will be 4x10 - Wednesday through Saturday 12:00pm-10:30pm.
*Shift will be 4x10 - Wednesday through Saturday 12:00pm-10:30pm.
What Will You Be Doing?
🔹 Provide top-notch technical support via trouble tickets, phone, and email.
🔹 Investigate and resolve software and hardware issues for users.
🔹 Document support activities, create product support materials, and contribute knowledge-based articles.
🔹 Assist patrons with transactions and explain any denials.
🔹 Use customer feedback to recommend improvements for better service.
🔹 Ensure strict security and confidentiality for patron and transaction data.
🔹 Collaborate with product teams to improve quality and productivity.
Skills, Knowledge, & Expertise for the job:
Must-haves:
🔹 Prior call center experience and expertise in ticket creation.
🔹 Ability to multi-task across calls, emails, and team chats.
🔹 Strong Microsoft Office skills and general computer proficiency.
🔹 Solid customer service experience with a problem-solving mindset.
🔹 Prior call center experience and expertise in ticket creation.
🔹 Ability to multi-task across calls, emails, and team chats.
🔹 Strong Microsoft Office skills and general computer proficiency.
🔹 Solid customer service experience with a problem-solving mindset.
Nice-to-haves:
🔹 Previous remote or office experience.
🔹 Background in front-of-house hospitality or a customer-facing role.
🔹 Previous remote or office experience.
🔹 Background in front-of-house hospitality or a customer-facing role.
Why Us?
- Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $20.00 - $22.00 per hour and overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
#LI-NW1
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About The Company
Everi is a diverse collection of brilliant and talented individuals committed to giving patrons and operators alike a premium experience on the casino floor.We are accountants and artists, engineers and visionaries. We dream, design, program, and build. We listen, help, and serve.We believe in Harnessing the power of collaboration, Acting with Integrity, Valuing everyone, and to Exceed expectations and be bold. Our goal is to enable our team to have FUN!
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