Customer Success Manager

2 Months ago • 3 Years + • Customer Service

Job Summary

Job Description

As a Customer Success Manager at DevRev, you will build strong partnerships with clients, ensuring they fully utilize the platform and achieve maximum value. You will guide customers through onboarding, adoption, and optimization, offering technical expertise and support. Your responsibilities include driving customer value and ROI, leading onboarding, developing product adoption strategies, enabling integrations, providing insights through data analysis, and proactively managing risk. You will collaborate with various teams and stay current with the latest AI and generative technologies.
Must have:
  • 3+ years of experience in Consulting, Solution Architecture, or Customer Success.
  • Knowledge of software development, technical support, and customer success lifecycle.
  • Technical knowledge of web solutions including APIs and Webhooks.
  • Outstanding written and verbal communication skills, with fluency in English.
  • Comfort operating in a fast-paced, global environment.

Job Details

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are looking for a Customer Success Manager to build lasting partnerships with our clients and ensure they realize maximum value from DevRev. You will be a key advisor throughout the customer lifecycle, from onboarding through adoption and optimization, helping organizations transform with the power of conversational AI.

Objectives of this role will include:

  • Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev.
  • Lead customers through onboarding; owning the implementation plan, developing product adoption strategies,and providing technical subject matter expertise and guidance.
  • Develop new ways of helping customers increase the usage of our products.
  • Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations.
  • Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage.
  • Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows).
  • Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc.
  • Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritize.
  • Identify and lead interventions to address risk across customers.
  • Learn new tools and work closely with industry-leading AI and generative technologies.

Ideal Candidate Qualifications:

  • 3+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
  • Knowledge of software development, technical support, and customer sales and success lifecycle. Technical knowledge of web solutions including APIs and Webhooks. Knowledge of Data analytics (SQL) or similar technical skills are also valued.
  • Outstanding communication (written and verbal), with fluency in English.
  • Comfort operating in a fast-paced, high-demand, global environment.
  • Result oriented work-style, ability to get things done, and a learning mindset.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev! 

Similar Jobs

EvenUp - Staff Machine Learning Engineer

EvenUp

San Francisco, California, United States (Hybrid)
1 Month ago
PayPal - Director, Head of Analytics & Transformation, SMB

PayPal

San Jose, California, United States (On-Site)
1 Year ago
Pluralsight - Enterprise Account Executive

Pluralsight

Singapore (Hybrid)
1 Year ago
NCR Voyix - OM & Billing Analyst II

NCR Voyix

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Autodesk - New Business Sales Executive

Autodesk

London, England, United Kingdom (Hybrid)
5 Days ago
Suki - Enterprise Customer Success Manager

Suki

(Remote)
2 Months ago
Illumina - Staff Global Customer Care Specialist

Illumina

Bengaluru, Karnataka, India (On-Site)
1 Year ago
WongDoody - (CX) Customer Experience Consultant

WongDoody

Melbourne, Victoria, Australia (On-Site)
2 Months ago
TVH - Technical Support Specialist

TVH

Waregem, Flanders, Belgium (Hybrid)
1 Year ago
Minecast - Manager - Customer Success

Minecast

Johannesburg, Gauteng, South Africa (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zoe - Workplace Technology Lead

Zoe

United Kingdom (Remote)
1 Month ago
undefined - Principal Data Scientist

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
1 Month ago
Vendavo - Principal Customer Success Manager - Strategic

Vendavo

London, England, United Kingdom (Remote)
3 Weeks ago
InMobiInMobi - Data Scientist III

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Toast - Senior Manager, Deal Desk & Business Operations

Toast

United States (Remote)
1 Month ago
Sprinkler - Marketing Data Analyst

Sprinkler

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Survay Monkey - NP/EDU Account Executive

Survay Monkey

Dublin, County Dublin, Ireland (Hybrid)
1 Week ago
Rippling - Account Manager, SMB

Rippling

Austin, Texas, United States (Hybrid)
2 Months ago
Interface AI - Software Development Engineer II - Backend (Core Platform)

Interface AI

India (Remote)
5 Days ago
Autodesk - Autodesk Education Customer Success Manager, ACC

Autodesk

New Delhi, Delhi, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Buenos Aires, Buenos Aires, Argentina

Go Fund Me - Senior Software Engineer (Frontend)

Go Fund Me

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
Carda Health - Full Stack Software Engineer

Carda Health

Argentina (Remote)
3 Days ago
hogarth - Senior Graphic Producer

hogarth

Buenos Aires, Buenos Aires, Argentina (Hybrid)
1 Month ago
hogarth - Freelance Graphic Designer (with InDesign)

hogarth

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
Go Fund Me - Technical Support Engineer II

Go Fund Me

Buenos Aires, Buenos Aires, Argentina (Hybrid)
4 Days ago
endava - Senior Java Developer

endava

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
endava - Senior Information Security Engineer

endava

Córdoba, Córdoba Province, Argentina (Remote)
1 Month ago
The Globel Talent Co - Sales Specialist (German Speaker)

The Globel Talent Co

Argentina (Remote)
5 Months ago
Marvell - Physical Design Senior Staff Engineer

Marvell

Córdoba Province, Argentina (On-Site)
1 Month ago
PwC - Identity Specialist

PwC

Olivos, Buenos Aires Province, Argentina (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

PhonePe - Manager, Support Effectiveness - Customer Experience

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Playtika - Customer Relationship Manager

Playtika

Israel (On-Site)
6 Months ago
ElevenLabs - Customer Success Manager - APAC

ElevenLabs

Singapore (Remote)
3 Months ago
Stord - Customer Experience Manager I

Stord

Atlanta, Georgia, United States (On-Site)
3 Days ago
USE Insider - Working Student (Technical Support)

USE Insider

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Whatnot - Customer Success Manager

Whatnot

New York, United States (On-Site)
1 Month ago
Larian Studios - Player Support Agent

Larian Studios

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Weeks ago
Hudl - Customer Success Manager (Dutch speaking)

Hudl

's-Hertogenbosch, North Brabant, Netherlands (On-Site)
2 Months ago
Remote - Customer Care Associate

Remote

New Zealand (Remote)
1 Month ago
Evolution  - Service Support Specialist in Medellín, Colombia (On-site)

Evolution

Medellín, Antioquia, Colombia (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

Palo Alto, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

London, England, United Kingdom (On-Site)

Palo Alto, California, United States (On-Site)

Buenos Aires, Buenos Aires, Argentina (On-Site)

Mumbai, Maharashtra, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Buenos Aires, Buenos Aires, Argentina (Hybrid)

View All Jobs

Get notified when new jobs are added by DevRev

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug