About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Senior Customer Success Manager to join our growing team. In this role, you will work with our whole Japan team to roll out integration and automation capabilities to their end customers. You will provide guidance on Go To Market strategies, Adoption Planning, and Product Roadmaps. You will share best practices that help grow our customers' business and expand our relationships with them.  If you like working on product launches and developing products over time, this is the job for you!

In this role, you will also be responsible to:

• Help our Japan team implement integration and automation solutions.

• Offer advice on market strategies, product adoption, and planning.

• Guide customers to maximize their investment in Workato during onboarding, implementation, and expansion phases.

• Maintain strong business relationships with customers in Japan.

• Act as a trusted advisor on pricing, marketing, and sales.

• Work with executives to meet key objectives and measure success.

• Achieve revenue retention goals.

• Assess and prevent renewal risks.

• Conduct regular business reviews to align with customer goals and promote product growth.

• Handle any customer issues quickly and effectively.

• Provide insights to improve the Workato product.

• Serve as the customer's advocate within Workato.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor’s degree or equivalent.

• At least 5 years of experience in consulting, product management, or sales operations.

• Experience working directly with customers and retaining them.

• Knowledge of integration technology.

• Fluent in Japanese and English.

• Strong customer empathy and communication skills.

• Excellent problem-solving and analytical skills.

• Ability to work collaboratively in a fast-changing environment.

• Passion for automation and its business value.

Soft Skills / Personal Characteristics

• Excellent interpersonal, communication, and persuasion skills.

• Strong problem-solving and analytical thinking.

• Ability to create materials for customers and colleagues.

• Entrepreneurial drive and resilience in a dynamic environment.

(REQ ID: 2032)