Customer Success Manager, EMEA

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

• Drive adoption, retention, and expansion for a product people love that solves real problems: You’ll work with a mix of customers who are deploying Notion across their company to solve for problems with collaboration and async work, using Notion as a knowledge base and a home for their project management
• Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.
• Help build the foundations of Customer Success at Notion: As an early member of our team, you'll be instrumental in helping define our motion.
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Skills You'll Need to Bring:

• You have 3+ years experience of Customer Success at a fast growing software company with a track record of high achievement
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You have a growth mindset and view setbacks as learning opportunities, not failures
• Strong intrinsic motivation to be a top performer and contribute to a team
• You can put yourself in others’ shoes and see situations from perspectives other than your own
• You’re motivated by seeing others succeed and grow when you partner with them
• You love getting to know new people and helping them solve their business problems

Nice to Haves:

• You have experience training users of SaaS products
• You have experience working with user communities
• You've been an early customer success hire at a fast growing start up before
• You've got strong technical chops
• You have experience using Notion
• You have experience using tools like Gainsight, Outreach, Salesforce

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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