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DGM/GM- Central Operations

Karnataka, India (On-site)

DGM/GM- Central Operations

2 Months ago • 5-6 Years • Finance

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Job Description

Paytm is seeking a DGM/GM- Central Operations to join its Sales Ops team for Enterprise Merchants. This role is responsible for deal approvals for onboarding merchants through various bank channels and aggregation models. The ideal candidate will have a strong understanding of bank channel onboarding and acquiring costs, excellent problem-solving skills, and a proactive mindset. Responsibilities include data management, tracking KPIs to increase Net Rev at the merchant level, identifying operational improvement opportunities, and driving implementation. The role also requires effective communication with internal departments for issue resolution and ensuring appropriate systems and infrastructure are in place for tracking, evaluation, and support.

Must have:

Good understanding of bank channel on-boarding & Acquiring Cost
Good in resolving issues/problems raised by the internal teams as well as by the merchant
Be proactive in looking for process improvements and implementation of the same
Identify operational improvement opportunities and drive implementation
Timely and effective communication with internal departments for issue resolution
Ensure appropriate systems and infrastructure are in place to track, evaluate and support

Good to have:

Ability in influence & negotiate
Problem solving abilities & proactive mindset
Strong comm & interpersonal skills
Strong quantitative & analytical skills
From TOP biz school

Title: DGM/GM- Central Operations

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team: Sales Ops team of Enterprise Merchants which supports the sales function with Data/Processes/Growth & other backend activities.

About the role: Responsible for deal approvals for onboarding of merchants through different Bank Channels & on aggregation model. Data management & tracking of KPIs to increase Net Rev at merchant level.

Expectations/ Requirements <Recruiters to add - to be provided by hiring managers>

● Good understanding of bank channel on-boarding & Acquiring Cost.

● Good in resolving issues/problems raised by the internal teams as well as by the merchant.

● Be proactive in looking for process improvements and implementation of the same

● Identify operational improvement opportunities and drive implementation.

● Timely and effective communication with internal departments for issue resolution

● Ensure appropriate systems and infrastructure are in place to track, evaluate and support

Superpowers/ Skills that will help you succeed in this role

Ability in influence & negotiate

Problem solving abilities & proactive mindset

Strong comm & interpersonal skills

Strong quantitative & analytical skills

From TOP biz school with 5 to 6 yrs of work experience

Why join us < Recruiters to add - to be provided by Hiring manager, Business HOD and Corp Comm>

● A collaborative output driven program that brings cohesiveness across businesses through technology

● Improve the efficiency of the team by resolving the issues from its core.

● A solid 360 feedbacks from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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