Engineering Lead

The Engineering Lead on the Workforce Navigators team within the Office of Accessibility, will support a plethora of initiatives. The Engineering Lead will be responsible for delivering comprehensive development services across a range of tasks involving Salesforce integrations, Tableau, design and architecture decisions, automation, and data management. They will work cross-functionally with the OOA,Creatives On Call, and other teams to implement solutions that streamline workflows, enhance data accessibility, and improve system functionality.

Key Responsibilities:

Salesforce DRM Integration:

• Manage and enhance the current integration to meet business requirements
• Ensure that the integration is robust, secure, and optimized for performance.

Design and Architecture Development:

• Design and document architectural decisions that align with best practices and business requirements.
• Create detailed technical documentation outlining architectural structure

Website to Salesforce Org Integration Management:

• Build, document, and deliver seamless integration from the Workforce Navigators website to the internal Salesforce Org.
• Ensure data flows accurately and securely between systems, maintaining system integrity.

Salesforce Org Automation:

• Build and implement automation within the Salesforce Org to improve business processes and reduce manual intervention.
• Develop automated workflows to enhance operational efficiency.

Unit Testing and Quality Assurance:

• Define and execute unit testing based on Scrum-set benchmarks.
• Work with the team to ensure proper test coverage and maintain high-quality code.

Tableau Dashboard/Database Development:

• Collaborate with the team to develop and manage Tableau dashboards that visualize data insights.
• Buildout and management of the Heroku database
• Create automation within Tableau to enable real-time automatic updates of data pulled from Salesforce Orgs and Google Sheets

Agentforce Automation:

• Work with the team to develop Agentforce agents that automate ticket actions and responses within the OOA.
• Ensure that automation enhances responsiveness and reduces manual ticket management.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.