Enterprise Operations Associate
Job Summary
Job Description
Snappr is seeking an Enterprise Operations Associate to join their team and ensure exceptional experiences for enterprise clients. This role involves working cross-functionally with Sales, Support, Photo Editing, Photographer Acquisition, and Operations to manage photoshoots from booking to asset delivery. The associate will also consult clients with photographers, answer questions about the process, resolve scheduling issues, and create business processes to ensure quality and timely completion of client needs. The position requires a "hustle" mentality, taking ownership of Snappr's growth and doing whatever it takes to succeed, contributing to the company's expansion into new global markets.
Must have:
- Bilingual proficiency in English
- 1+ year experience in operations or customer success
- Excellent phone and email communication skills
- Client-first mentality
- Comfort in Excel
- "Let's get it done" mindset
- Attention to detail with swift execution
Good to have:
- Experience with SQL
Perks:
- Competitive salary
- 20% night differential
- HMO with dependents
- Learn from industry experts
- Great workspace in Ortigas CBD
5 skills required
Job Details
At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role:
Snappr is the largest on-demand marketplace for professional photography in the world. We are the fastest growing company in the space, and one of our key sources of growth is enterprise clients. As the B2B Operations Associate it will be your job to ensure Enterprise clients have an exceptional experience with Snappr. Your ability to preemptively solve client issues with cross-functional business partners will directly enable Snappr’s top-line growth and geographical expansion.
What you'll do:
- Help Snappr expand to new markets worldwide by booking photoshoots and ensuring they have an exceptional experience with Snappr
- Work cross-functionally with Sales, Support, Photo Editing, Photographer Acquisition, and Operations to ensure client photoshoots are booked and completed in a timely manner and at the highest standard of quality
- Work with photographers to consult clients on the best way to execute on their needs. Answer questions about the photoshoot process and resolve scheduling issues
- Create business processes to translate client requests into Snappr photoshoots, ensure the quality of those photoshoots, and the successful delivery of all assets back to client
- Support clients and account executives with questions they may have around specific photoshoots
- Communicate with clients and relevant stakeholders internally on the progress and status of client photoshoots
- Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
- Bilingual proficiency in written and spoken English
- At least 1 year of experience in a business operations, customer success, or client success management role
- Fantastic phone and email communication skills and client-first mentality
- Comfort in Excel is a must, experience with SQL is a huge bonus
- A "let's get it done" mindset with passion and enthusiasm for exceptional customer service
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Job Benefits:
- Competitive salary
- 20% night differential
- HMO (w/ dependents)
- Learn from some of the best photographers, business operators, and sales executives in the industry
- Great workspace in Ortigas CBD
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.
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