ERP SAP4HANA Customer Services Referent (M/F)

Let's build a future of trust together

Thales is a global high-tech leader specializing in three sectors: Defense & Security, Aerospace & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Success driven by our technological excellence, your experience, and our shared ambition
• An attractive compensation package
• Continuous skills development: training programs, academies, and internal communities
• An inclusive, benevolent environment that respects employee work-life balance
• Recognized societal and environmental commitment

Your daily life

By joining us in Meudon, you will be part of the Thales Group headquarters located on the banks of the Seine and organized as a true campus, bringing together our digital identity and security activities.

As part of the SAP4HANA migration project, a project manager for the Customer Services stream is required.

This position will be located at DGOP (General Directorate of Operations), within the Industry & Services teams.

Your missions:

Project Manager for ERP migration to SAP4HANA for the Customer Services stream

• Analyzes the functional needs of users (entities) and the Group.
• Writes general functional specifications.
• Contributes to the writing of evolving, high-performing, and robust detailed functional specifications.
• Validates project documents for their domain through existing instances.
• Produces and/or validates functional acceptance test scenarios.
• Validates training documents for their functional domain.
• Supports users during acceptance phases.
• Contributes to the continuous improvement of the product and development practices.
• Participates in estimations, planning, and overall quality of deliverables.
• Proactively collaborates within the project team and shares knowledge.

Contribute to the continuous improvement of ERP France's usage and user experience to enhance the performance of the "Customer Service" process

• Animation of the MOA ERP France community in a continuous improvement logic to enhance ERP usage.
• Communication and promotion of best practices within the Group's entities.
• Contributes to the definition and management of improvement action plans: Organization / Training / Coaching / Data / ERP functional evolutions / etc.

Your profile:

• Functional Skills: Customer service, repair and intervention management. Physical flow management and associated activities.
• Tool Skills: SAP ERP and ideally SAP S4 (mainly on the CS module. Skills in SAP Plant Maintenance and CRM-Service would be appreciated). Good familiarity with interfaces of peripheral tools to the ERP, including PLM.
• Methodological Skills: project management, meeting facilitation, re-engineering method, continuous improvement, agile and Lean.
• Sectoral Skills: Aerospace & Defense preferably, Hi-Tech, small series...
• Fluent French and English are mandatory.

Behavioral Skills:

Leadership, autonomy, team spirit, positive attitude, rigor, networking and cross-functional teamwork, etc.

Oral and written expression, drafting presentations and deliverables, change management, adaptation, customer focus, organization of one's own work and that of others.

A word from the Manager:

This position will allow you to contribute firsthand to a major transformation project for the ZENITH company and ensure the best consideration of Customer Service scope needs within the future ERP.

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!