Field Service Engineer - Ultrasound

1 Month ago • 1 Years + • Software Development & Engineering • $66,560 PA - $101,920 PA

Job Summary

Job Description

As a Field Service Engineer, you will be responsible for managing customer relationships by using technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role involves providing excellent customer service, actively participating in the regional work team, and performing administrative duties. You will diagnose and resolve electronic, network, and mechanical problems, requiring approximately 70% travel within the specified geography, which includes occasional overnight stays. This role requires adhering to established training, quality, and safety requirements. In addition, you will be required to work flexible hours as needed based on business needs.
Must have:
  • 1+ years of experience in a diagnostic imaging service environment.
  • Associate degree in electronics or related field, or equivalent experience.
  • Ability to understand and apply electronic, mechanical, and networking theory.
Perks:
  • Field service and lead generation incentive bonus plans
  • On-call pay
  • Company fleet/car
  • Training
  • Advancement opportunities
  • Generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement

Job Details

Job Title

Field Service Engineer - Ultrasound (Field: New York, NY)

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.  Understand the customer's business and competitive environment; generate service revenue.
  • Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.  Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.
  • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.  Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
  • Approximately 70% travel across the specified geography is required.  The average driving time is 1-4 hours daily.  Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

  • You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment.  Ultrasound experience highly preferred.
  • Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
  • You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
  • You must be able to:
    • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
    • Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload).
    • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details

The hourly pay range for this position in NY is $32.00 to $49.00, plus overtime eligible.

This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.  The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to New York, NY (must reside in the NY metro, Manhattan, Brooklyn, or Queens areas).

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Similar Jobs

Fox Factory - Sales Manager - Performance Vehicle Development

Fox Factory

Michigan, United States (Remote)
1 Month ago
Yodo1 - Growth Marketing Lead

Yodo1

(Remote)
4 Months ago
Three space lab - Account Executive (Contract) - Dubai or Abu Dhabi

Three space lab

(Remote)
3 Months ago
Zenoti - Manager - Sales Development

Zenoti

Manchester, England, United Kingdom (On-Site)
1 Month ago
clevertap - Paid Media Coordinator

clevertap

São Paulo, Brazil (Hybrid)
5 Months ago
Haleon - Principal Engineer

Haleon

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Year ago
PwC - Manager-SAP FICO/Central Finance-Kolkata RDC

PwC

Kolkata, West Bengal, India (On-Site)
9 Months ago
Lytx,  Inc  - Technical Support Engineer

Lytx, Inc

Mexico (Remote)
12 Months ago
Optiv - Principal Engineer - Vulnerability & Patch Management

Optiv

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Qualcomm - Lead Digital Design Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Barracuda - Account Executive

Barracuda

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
NinjaVan - Sales Program Manager

NinjaVan

Jakarta, Indonesia (Hybrid)
1 Month ago
Lead Venture - Customer Service Representative

Lead Venture

Belmopan, Cayo District, Belize (On-Site)
4 Months ago
Three space lab - Account Executive (Contract)

Three space lab

(Remote)
5 Months ago
FICO - Field Marketing Manager LATAM

FICO

Mexico (Remote)
1 Month ago
Demandbase - Senior Field Marketing Manager

Demandbase

United States (On-Site)
1 Week ago
Egnyte - LinkedIn Expert

Egnyte

Lahore, Punjab, Pakistan (On-Site)
1 Month ago
Nordson Corporation - Director, Business Development

Nordson Corporation

Carlsbad, California, United States (On-Site)
1 Month ago
Banyan Software - Account Executive - Behavioral Healthcare Expansion

Banyan Software

United States (Remote)
1 Week ago
Progress - Business Development Representative - eCommerce (Digital Assist Team)

Progress

Raleigh, North Carolina, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in New York, United States

Regent craft - Senior Perception Software Engineer - Sensor Fusion

Regent craft

North Kingstown, Rhode Island, United States (On-Site)
4 Weeks ago
WebTech Corporation - Assembly Technician

WebTech Corporation

Duncan, South Carolina, United States (On-Site)
1 Month ago
Dungarvin - Direct Support Professional (DSP) / Caregiver

Dungarvin

Baraboo, Wisconsin, United States (On-Site)
4 Weeks ago
The New York Times - Senior Video Journalist, Podcast Video

The New York Times

New York, United States (Hybrid)
1 Month ago
Universal Music Group - Senior Analyst, ESG

Universal Music Group

New York, United States (On-Site)
1 Month ago
Epic Games - Audio Director

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Apple - 5G/4G Cellular Layer1 Control Firmware Engineer

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
Next Level Business Services - SAP MM

Next Level Business Services

Saint Paul, Minnesota, United States (On-Site)
8 Months ago
Canva - Account Executive, Government & Healthcare

Canva

Austin, Texas, United States (Remote)
3 Weeks ago
Adobe - Enterprise Architect

Adobe

Washington, United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Qualcomm - RTL Design Engineer- Sr Staff

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Apple - Design Verification Engineer

Apple

Seattle, Washington, United States (On-Site)
1 Month ago
NVIDIA - Mixed-Signal Circuit Design Engineer - New College Graduate

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
5 Months ago
miniclip - Analytics Engineer

miniclip

Lisbon, Lisbon, Portugal (On-Site)
2 Months ago
Cadence - Lead Support Application Engineer - GCS

Cadence

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Nice - Senior Advanced Support Engineer

Nice

Southampton, England, United Kingdom (On-Site)
1 Month ago
Foster and partners  - Graduate Electrical Engineer

Foster and partners

London, England, United Kingdom (On-Site)
1 Week ago
Capgemini - Industrial Operations Engineer

Capgemini

Gurugram, Haryana, India (On-Site)
1 Month ago
IMC - FPGA Engineer

IMC

Sydney, New South Wales, Australia (On-Site)
2 Months ago
Apple - Senior Software Engineer—Location Intelligence

Apple

Cupertino, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

Cambridge, Massachusetts, United States (On-Site)

Batam, Riau Islands, Indonesia (On-Site)

Bothell, Washington, United States (On-Site)

Plymouth, Minnesota, United States (On-Site)

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)

Valhalla, New York, United States (On-Site)

Extrema, State Of Minas Gerais, Brazil (On-Site)

Cleveland, Ohio, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Philips

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug