German-Speaking Customer Service Representative

12 Minutes ago • All levels

Customer Service

Job Description

Our Customer Service team is crucial for delivering solutions and assistance to clients globally. As a ‘Gartner Workplace Leader’, we uphold ethical standards. This role offers a career path where you'll troubleshoot, diagnose, and correct IT technical issues, guide clients, resolve or escalate problems, and coordinate Service Requests. You'll collaborate on solutions and actively use the knowledge base. Success requires fluent English and native German, familiarity with MS Office and Windows, attention to detail, an analytical mindset, multitasking ability, and an outstanding team player attitude.

Good To Have:

Experience in telephone technical support or any customer service related field.

Must Have:

Troubleshoot, diagnose, and correct IT related technical issues.
Provide guidance to clients to restore functionality.
Solve issues or assign to Level 2 support.
Coordinate Service Requests by following up with cross-functional teams.
Collaborate on problem solving and identify major service solutions.
Actively use the knowledge base to resolve problems and raise potential knowledge gaps.
Coordinate and follow up Service Requests.
Fluent English language skills.
Native/close to native language skills in German.
Considerable familiarity with MS Office Suite.
Considerable familiarity with the Windows environment.
Attention to details and analytical mind-set.
Ability to work on multiple and/or similar activities simultaneously.
Outstanding team player attitude.

Perks:

Experience real customer and employee diversity.
Be a trusted team member and have a supportive supervisor.
Work in an ethical company culture where you can be yourself.
Be part of internal career development programs.
Unlimited access to online training tool to improve soft skills and technical capabilities.
Hybrid working is supported.
Monthly gross 44.200 HUF cafeteria.
Fixed extra language allowance.
Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure.
Home office allowance.
A great team, also a lot of learning and training opportunities.

Add these skills to join the top 1% applicants for this job

ms-office

problem-solving

team-player

game-texts

What success looks like in this role:

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.

Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:

Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
Providing guidance to the client through the necessary steps to restore functionality
Being responsible to either solve the issue or assign up to Level 2 support
Coordinating Service Requests by follow up with the cross functional teams
Team up with your colleagues to collaborate on problem solving and identify major service solutions
Actively use the knowledge base to resolve problems and raise potential knowledge gaps
Coordinating and follow up Service Requests

You will be successful in this role if you have:

Fluent English language skills
Native/close to native language skills in German (support language)
Experience in telephone technical support or any customer service related field is an advantage
Considerable familiarity with MS Office Suite particularly and the Windows environment in general
Attention to details and analytical mind-set
Ability to work on multiple and/or similar activities simultaneously
Outstanding team player attitude

Unisys Customer Service Team is for you, if you would like to:

experience real customer and employee diversity
be a trusted team member and have a supportive supervisor
work in an ethical company culture where you can be yourself
be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
have unlimited access to our online training tool to improve your soft skills and technical capabilities

What do we offer?

Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Fixed extra language allowance
Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure
Home office allowance
Last and foremost, a great team, also a lot of learning and training opportunities