HR Solutions Consultant AMEA

Purpose

As part of the Regional HR Operations Team, you will work in a cross-functional environment to enable reliable and scalable business centric solutions and services. Leveraging your strong technical knowledge and in-depth expertise , you will manage modifications to existing systems to support the business needs, ensuring effective change management and stakeholder engagement. You will also work closely with Global HR Digital team to deliver process improvements using automation and leveraging existing technology.

Dimensions

Business Impact: 33 countries in AMEA and JANZ

People: Direct Reports:  0 / Indirect reports: 1

Geographic Scope: AMEA + JANZ

Complexity: Medium complexity

Project Portfolio Ownership:

• Facilitate preparation of project portfolio
• Perform impact analysis on processes, data & technology
• Support and delivery of project management
• Quality assurance through end-to-end perspective on solutions and projects
• Coordinate resolution of major Incidents

Project Management & Stakeholder Engagement

• Lead end-to-end implementation of major projects
• Create and manage comprehensive project plans, including governance structures
• Facilitate discussions with country teams, vendors, vendor selection processes
• Oversee process and system setup and delivery – Internal and external stakeholders
• Coordinate with multiple teams for process setup, system setup, system integrations, data
• Provide go/no-go decision advice for project milestones and launches
• Lead change management initiatives, including communication strategies and stakeholder engagement
• Business Case preparation – scope, costing estimations, business value, required resources, data, etc.
• Manage project teams and handle escalations
• Plan and execute projects, including defining project scope and deliverables in collaboration with stakeholders.
• Develop and manage project schedules, budgets, and resources effectively.
• Coordinate and communicate with cross-functional teams to ensure project milestones are met.
• Identify and mitigate project risks and issues to ensure successful project delivery.
• Track project progress and report regularly to stakeholders, including status updates and performance metrics.
• Ensure project deliverables meet quality standards and client requirements.
• Lead and motivate project team members to achieve project objectives.
• Continuously improve project management processes and methodologies.
• Advice on compliance risks

Project Portfolio Ownership:

• Facilitate preparation of project portfolio
• Perform impact analysis on processes, data & technology
• Support and delivery of project management
• Quality assurance through end-to-end perspective on solutions and projects
• Coordinate resolution of major Incidents

Project Management & Stakeholder Engagement

• Lead end-to-end implementation of major projects
• Create and manage comprehensive project plans, including governance structures
• Facilitate discussions with country teams, vendors, vendor selection processes
• Oversee process and system setup and delivery – Internal and external stakeholders
• Coordinate with multiple teams for process setup, system setup, system integrations, data
• Provide go/no-go decision advice for project milestones and launches
• Lead change management initiatives, including communication strategies and stakeholder engagement
• Business Case preparation – scope, costing estimations, business value, required resources, data, etc.
• Manage project teams and handle escalations
• Plan and execute projects, including defining project scope and deliverables in collaboration with stakeholders.
• Develop and manage project schedules, budgets, and resources effectively.
• Coordinate and communicate with cross-functional teams to ensure project milestones are met.
• Identify and mitigate project risks and issues to ensure successful project delivery.
• Track project progress and report regularly to stakeholders, including status updates and performance metrics.
• Ensure project deliverables meet quality standards and client requirements.
• Lead and motivate project team members to achieve project objectives.
• Continuously improve project management processes and methodologies.
• Advice on compliance risks

Solution Consultancy

• Support in defining the investment roadmap for a function or region
• Support in building a business case for new investments
• Share best practices & orchestrate continuous improvement
• Advice on compliance risks
• Advice and expertise on designing sustainable solutions Set up and guide UAT relating to Change or Project Delivery

E2E Solution Delivery

• Work closely with Country HR and Vendors/HR Digital to streamline & stabilize the current process (Payroll & Workday)
• Administer Query resolution.
• Effectively manage stakeholders & Vendor.
• Monitor and ensure delivery of CRs/ incidents/ queries until their effective closure & go-live.
• Ensure updates of work instructions

User Experience Design

• Focus on holistic user experience across technology and processes
• Start from user stories to collect requirements and work collaboratively with countries
• Support projects teams to bring in the Voice of Client
• Validate solutions against user experience principles

Accountabilities

• Regional & local solutions across HR functions
• Accountable for regional portfolio
• Drives/supports regional deployment of global projects
• Manage the Change Requests

Critical experience:

• 10+ years of total work experience in the field of HR and related technology having an experience of managing mid size project (min)
• Stakeholder Management - ability to manage complex, multi-stakeholder projects
• Influencing
• Excellent communication and interpersonal skills with high energy levels
• Excellent team player; hands-on with a can-do approach and ability to get things done
• Pro-active with good problem-solving skills
• Extremely collaborative and the ability to function in a matrix environment
• Strong prioritization and time management skills
• Willing to work in a challenging and dynamic work environment
• Adaptable and flexible to work load, Strong analytical and problem-solving skill
• Experience working in a global, multi-cultural environment
• Knowledge of HR processes and systems – Techno functional awareness
• Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, and delivering results in a highly organized manner
• Curiosity, active listening, and a willingness to experiment and test new ideas when appropriate, with focus on continuous learning and improvement.
• Action oriented, can prioritize and make decisions and influence others to do the same
• Experience in implementation and management of HR technology
• Strong English written / presentation, oral communication and influencing skills tailoring the content and approach to the specific audience

Critical experience:

• 10+ years of total work experience in the field of HR and related technology having an experience of managing mid size project (min)
• Stakeholder Management - ability to manage complex, multi-stakeholder projects
• Influencing
• Excellent communication and interpersonal skills with high energy levels
• Excellent team player; hands-on with a can-do approach and ability to get things done
• Pro-active with good problem-solving skills
• Extremely collaborative and the ability to function in a matrix environment
• Strong prioritization and time management skills
• Willing to work in a challenging and dynamic work environment
• Adaptable and flexible to work load, Strong analytical and problem-solving skill
• Experience working in a global, multi-cultural environment
• Knowledge of HR processes and systems – Techno functional awareness
• Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, and delivering results in a highly organized manner
• Curiosity, active listening, and a willingness to experiment and test new ideas when appropriate, with focus on continuous learning and improvement.
• Action oriented, can prioritize and make decisions and influence others to do the same
• Experience in implementation and management of HR technology
• Strong English written / presentation, oral communication and influencing skills tailoring the content and approach to the specific audience
• Demonstrated experience in building relationships with peers, senior stakeholders and suppliers, and collaborating with cross-functional teams across multiple locations

Critical Capabilities

• Techno Functional Awareness is a must
• Detail Orientation
• Continuous Improvement Mindset
• Having end user perspective
• Ability to work in pressure
• Strategic/ Conceptual thinking

Education required:

• English is a must
• Bachelor of Human Resources or Business Administration or IT