Institutional Account Management Lead, APAC
Job Summary
Job Description
The Senior Account Manager (Team Lead) will engage with institutional clients, provide customer-centric services, and drive revenue. This role requires problem-solving skills and cross-functional collaboration. The responsibilities include leading a team, prioritizing tasks, collaborating with peers, proactively driving regional revenue, handling client inquiries, providing support, and resolving issues. The role also involves providing rotational weekend and holiday coverage as needed. A strong understanding of financial markets and low-latency trading is desirable.
Must have:
- Product knowledge of OKX's product suite.
- Propose solutions to anticipate client needs.
- Demonstrate leadership skills to motivate the team.
- Exhibit a strong drive for success.
- Ability to understand the core of any issue and resolve it.
- Provide unparalleled support to clients.
- Resolve customer issues promptly and efficiently.
- Able to work on a shift basis including weekends.
Perks:
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
5 skills required
Job Details
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are seeking a Senior Account Manager (Team Lead) to join our team. The ideal candidate will have a solid understanding of financial markets alongside industry-specific knowledge. In addition, proficiency in both English and Mandarin to liaise with external stakeholders and clients in the APAC region. The primary responsibilities of this role include engaging with institutional clients and providing exceptional customer-centric services to clients, driving revenue through creative problem solving and collaborating cross-functionally to deliver solutions in a timely manner. Alongside a strong grasp of low-latency trading, an understanding of the jurisdictional nuances of onshore/offshore markets as well as prior managerial experience are highly desirable for this position.
What You’ll Be Doing
- Spearhead a regional team of highly experienced and motivated professionals, driving the team to deliver solutions that align with client requirements. Your leadership will be instrumental in fostering collaboration, maintaining high performance standards, and achieving business objectives.
- Prioritise and structure high-level deliverables by breaking them down into actionable, manageable tasks. Disseminate and manage progress whilst maintaining full accountability.
- Work closely with peers to support clients, leveraging your financial markets and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer.
- Proactively drive regional revenue by continually analysing and assessing client needs. Proactively identify upselling opportunities to expand product and service adoption.
- Handle a high volume of client enquiries, coordinate and delegate accordingly. Serve as the primary point of contact, fostering trust and building long-term relationships. Understand client goals, challenges, and industries to tailor solutions that drive success.
- Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information.
- Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points.
- Provide rotational weekend and holiday coverage as and when needed.
What We Look For In You
- Product Knowledge Expertise: The ideal candidate will have robust product knowledge of OKX's product suite, coupled with an understanding of the nuances that differentiate us from the competition. You will understand the crux of client requirements and be able to pitch without assistance.
- Proactivity and Cross-Departmental Collaboration: Proactively propose solutions to anticipate client needs and partner with product management teams to tailor solutions as necessary. Resolve complex issues for team members, identify gaps in business processes, and work with stakeholders to mitigate risks to the business effectively.
- Mentoring and Leadership: Demonstrate exceptional leadership skills to inspire and motivate the team to consistently achieve OKRs. Take ownership of projects, leading cross-functional initiatives, fostering collaboration and driving successful outcomes.
- Hunger for Success: Exhibit a strong drive for success while upholding the highest ethical standards and core company values.
- Relentless Attitude and Critical Thinking: The ability to understand the core of any issue and then tackle through to resolution, is critical in ensuring we deliver the optimal client experience.
- Customer-Centric Mindset: The ideal candidate should possess a strong commitment to providing unparalleled support to our clients. This entails not only prompt responses but also a dedication to delivering accurate, valid, and comprehensive information to address their queries and concerns effectively.
- Problem-Solving Attitude: We value individuals who thrive in resolving customer issues promptly and efficiently. From account-related inquiries to API concerns, you should demonstrate a knack for diagnosing problems, providing clear explanations, and implementing solutions effectively.
- Able to work on a shift basis, including weekends at times but not exceeding 5 days/week.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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