IT Support Engineer - Level 1

Location: Holborn, London

Work Model: Hybrid, 3 days from the office

Salary: £35,000 p.a

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people al over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us. We are looking for an IT support professional who can assist our UK based Senior Systems Engineer with temporary cover during our busier times and throughout vacations periods.

Role and Responsibilities:

• Providing 1st and 2nd line technical support for our MiQ users
• Monitor and respond quickly & effectively to a wide range of hardware, software, and network issues faced by end users.
• Offer timely and effective technical support through multiple channels, including email, Slack, ticketing desk, and in-person assistance. 
• Ensuring conference room solutions are fully functional and resolving any issues that arise 
• Install, configure, and update hardware and software systems in accordance with best practices 
• Assisting with onboarding new hires, including orientations if required
• Hardware setup and decommissioning via Jumpcloud MDM and other applications 
• User account setup and decommissioning via Google Workspace and Bettercloud 
• Maintaining Network Infrastructure and resolving issues 
• Proactively monitor and maintain any associated systems including asset management.
• Contribute, and eventually lead, special projects within IT teams
•  Any other tasks as required by IT Team Lead

Required experience:

• Minimum experience of 2 years working in a similar role onsite
• Strong working knowledge of MDM solutions (i.e. JAMF, Jumpcloud)
• Strong working knowledge of Google Workspace and Slack
• Experience working with Okta and Jira are beneficial
• Basic networking skills and awareness of troubleshooting issues (WiFi, LAN)
• Strong working knowledge of MacOS and Windows technologies
• Experience with AV and conference room technology (Logitech would be an advantage

Required skills:

• Excellent verbal and written communication ski ls
• Strives for efficiency and effectiveness
• Adaptable to a multitasking environment, process oriented
• Lives agile best practices
• Alignment with MiQ's core values/culture
• A can do attitude to provide energy, drive and enthusiasm 
• A dream to grow your career as the company scales 
• Continuously seeks knowledge—learns from others, recognizes areas for improvement, and embraces personal growth.

What we value in our people:

Passion– We love and live what we do

Determination- We always find a way to figure it out

Unity– We hold each other accountable. We win and lose as a team

Agility– We anticipate the unexpected, embrace and adapt to change

Courage– We dare to think unconventionally 

At MiQ, we don’t just accept the differences of our people; it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace. We are focused on diversity and inclusion so that al employees feel a sense of belonging to help them thrive throughout their careers at MiQ

BENEFITS 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities