IT Technician

2 Days ago • All levels

Job Summary

Job Description

The Local IT Technician, based in the Tokyo office, will support the Regional Manager for operational activities in Tokyo and Taiwan. This role involves providing high-quality IT support to Ubisoft employees, acting as an expert resource, and collaborating with the Events Team. Responsibilities include on-site and remote hardware and software support, ensuring security best practices, setting up new employee environments, managing meeting room configurations, interacting with vendors, delivering training, and managing inventory. The technician will also support events by liaising between the Events and IT teams, managing IT and capture equipment setup, maintaining capture processes, and working with production studios. They will also manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

Must have:

Provide on-site and remote support for hardware and software.
Ensure the application of security team best practices.
Build and install new employee work environments.
Manage meeting room configurations.
Manage the local infrastructure (server room).

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Job Details

The Local IT Technician will be based in Tokyo office and will act as the right hand of the Regional Manager for all Operational activities on the following scope: Tokyo and Taiwan.

The Local IT technician is responsible for the high quality and efficiency of the day-to-day operations supporting Ubisoft Employees and acts as an expert resource in areas of expertise.

He/She is also responsible for working closely with our Events Team to support the entire event based on these sites.

Responsibilities

The Local IT Technician will perform the following main and routine tasks:

Offer on-site support and remote support to end users on hardware (workstation and printing) and standard software’s (Windows OS, office pack)
Ensure Security team best practices application for workstation
Build and install the new employees work environment
Ensure proper meeting room configuration
Interact with external vendors regarding repair of hardware
Deliver one-on-one or group classroom technical training to employees
Gather employee satisfaction through ticket survey
Be proactive, identify and communicate potential improvement to its manager
Ensure follow-up on issues and requests
Manage inventory & Asset Management
Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

In addition, he/she should also perform all the tasks related to support event and other business offices:

Be customer liaison between Events team and IT team
Work with Events Team on all things IT and Capture related
Work with IT Vendors and Partners to implement solutions and improve processes
Plan, track and manage the setup of each event (documentation, resources, timelines, shipping, responsibilities, etc.) Setup & Install IT Equipment (PC’s, Laptops, Network)
Setup & Install Capture Equipment (Game, Video, Audio)
Maintain Capture Process (Game, Face, Player Audio, Team Chat Audio)
Work with Production Studios to obtain and test build capture
Manage build installations (PC, Xbox, PlayStation, Switch, etc.)