Key Account Manager

• 20 legal holiday days, 5 extra-legal holiday days in the Netherlands.
• Remote work with flexible on-site presence.
• International career development opportunities.
• Attractive pension plan.
• Extensive health insurance plan.
• Apple mobile phone and mobile subscription.
• Drive in style with a company car.

About the role: The Key Account Manager (KAM) plays a crucial role in developing and managing strategic partnerships with customers in the Mass Market Channel. This position is essential for ensuring customer satisfaction and driving sales growth. The ideal candidate will possess a deep understanding of the retail market, exceptional relationship management skills, and a results-driven mindset. Additionally, the KAM will be responsible for managing the top 3 accounts, and therefore, previous experience as a KAM for top 3 accounts is required.

Your Day to Day:

• Client Relationship Management: serve as the primary point of contact for assigned key retail accounts, understanding customer needs and requests, and building strong, long-term relationships with key stakeholders.
• Strategic Planning and Account Development: develop and implement tailored account plans to achieve business goals, identify growth opportunities within existing accounts, and create strategies to capitalize on them. Monitoring market trends, competitor activities, and client performance to adjust strategies accordingly will also be part of your responsibilities.
• Sales and Revenue Growth: meet or exceed sales targets and revenue objectives for assigned accounts, negotiating contracts, pricing, and promotions to maximize growth and profitability.
• Performance Analysis and Reporting: track account performance using KPIs, ensure timely internal reporting, and analyze sales data to identify trends and recommend corrective actions where necessary.
• Cross-Functional Collaboration: work closely with the customer marketing team to design promotional campaigns and activations, partner with the supply chain team to ensure product availability and on-time & in-full delivery, align with finance and legal to manage contract negotiations and payment terms, and collaborate with internal teams (Brand, Category Management, NRM, D-Com...) to ensure the delivery of high-quality output in day-to-day operations as well as in quarterly business reviews.

Ideal Candidate Profile:

• 5 years of experience in a similar role.
• Strong account management skills of large retail accounts in FMCG.
• Business/financial acumen, including P&L management.
• Analytical and problem-solving abilities.
• Proven negotiation and influencing skills.
• Ability to connect with people to set direction, inspire, and perform.
• Effective communication and influencing skills across functions and towards customers.
• Proven track record of achieving sales targets and driving business growth.
• Previous experience as KAM for top 3 accounts.
• Fluency in English and Dutch.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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