Korean Player Support Executive
Job Summary
Job Description
The Korean Player Support Executive will provide customer support and technical issue resolution through various online platforms such as email, chat, and social media. The role requires handling multiple concurrent interactions, addressing technical issues in customer devices and consoles, and identifying trends in customer problems. The executive will also escalate real-time issues to clients or supervisors and translate between Korean and English, writing reports and minutes in both languages.
Must have:
- Provide customer support via email, chat, and social media.
- Handle multiple concurrent interactions.
- Identify and correct technical issues.
- Translate between Korean and English.
Job Details
- Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Korean to English and vice versa.
- Report and minutes writing in Korean and/or English
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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