Manager, IT Operations

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma is looking for a Manager, IT Operations to lead our New York team. We are looking for someone with a proven record leading a technical and cross-functional team in a fast-paced environment. You will drive and execute against the team’s roadmap, handle performance management, SLA's, provide leadership with relevant metrics and serve as an escalation point for the team.

This is a full time role that can be held from our New York Hub.

What you’ll do at Figma:

• Build a collaborative and supportive environment for the NY support team, serving as a leader not only by mentorship but also by rolling up your sleeves and supporting the team as necessary
• Proactively identity and address inefficiencies and bottlenecks within the employee lifecycle (e.g. onboarding, offboarding, access requests)
• Partner closely with key collaborators across the business to understand their needs and work towards common initiatives
• Build and maintain dashboards showing relevant metrics (CSAT, SLAs, response / resolution time) to serve as a baseline for employee performance and overall IT performance. As a data-driven leader you’ll use these metrics to identify root causes of issues and find solutions  
• Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
• Lead IT projects from conceptualization to completion involving cross departmental collaboration

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews 

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.