Manager, Sales Operations, US - South

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Position Summary:

We are seeking a highly motivated and strategic Sales Operations Manager to support our South Sales Team. This role will partner closely with Regional Sales Leaders to drive operational excellence, optimize sales processes, and enable the team to achieve and exceed revenue goals. The ideal candidate combines a deep understanding of sales operations best practices with strong analytical and leadership skills, acting as both a trusted advisor and a driver of execution.

Responsibilities:

• Serve as the primary operational leader for the South Sales Team, supporting Regional Vice Presidents, Code Leaders, Account Executives, Marketing and Channel teams.
• Own sales forecasting, pipeline health, and business performance reporting; provide insights that drive sales productivity and strategic decision-making.
• Partner with Sales Leadership on territory design, quota setting, and resource allocation.
• Lead and manage end-to-end sales operations processes including deal structuring, pricing approvals, order management, and contract compliance.
• Drive adoption and effective use of CRM (Microsoft Dynamics) and other sales tools, ensuring data accuracy and consistent reporting standards.
• Support planning and execution of quarterly business reviews (QBRs), annual planning, and go-to-market strategy initiatives.
• Collaborate cross-functionally with Finance, Marketing, Channel, and Operations to ensure alignment of business goals and execution.
• Identify process inefficiencies and lead continuous improvement initiatives across sales workflows.
• Act as a change agent, enabling the South Sales Team to adopt new processes, tools, and operational best practices.
• Coach, mentor, and provide guidance to Sales Operations Representatives or Analysts supporting the region.

Qualifications:

• Bachelor’s degree in Business, Finance, Operations, or related field; MBA preferred.
• 5–8 years of experience in Sales Operations, Business Operations, or Revenue Operations.
• Strong expertise in CRM systems (Microsoft Dynamics preferred), sales analytics, and reporting tools (Excel, Tableau, Power BI, or similar).
• Proven track record in sales forecasting, territory planning, and pipeline management.
• Ability to influence and partner with senior sales leaders and cross-functional stakeholders.
• Strong analytical mindset, with the ability to translate data into actionable insights.
• Exceptional organizational and project management skills; able to handle multiple priorities with agility.
• Excellent communication and leadership skills; ability to motivate and guide others.

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

#LI-LO1

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.