Manager - Training, NMIPL
Job Summary
Job Description
This role focuses on achieving Q-VOC AS objectives through strategic planning, implementation, and review. Key responsibilities include comprehensive customer complaint management, from capturing VOC to root cause analysis and proactive resolution. The manager will also oversee CEC processes, launch customer feedback surveys, and prepare MIS for Continuous Quality (CQ), coordinating with regional teams for various CQ-related activities.
Must have:
- Make strategy for Q-VOC Sales & AS KPI achievement
- Plan actions based on the strategy
- Get the actions implemented through stake holders
- Review the effectiveness of actions
- Capture the customer VOC through various sources like CEC, Email, letters SM
- Analyse the complaints & do the root cause analysis
- Plan strategy to reduce complaints through proactive actions & improve customer satisfaction
- Create visibility on VOC
- Manage & periodic review of CEC process and PDCA with CEC Team.
- Launch Customer feedback survey for CEC.
- Prepare MIS for CQ.
- Co-ordinate with region team for various activities related to CQ
1 skill required
Job Details
EXPECTED END RESULTS
MAJOR ACTIVITIES
Meeting Q-VOC AS Objective
- Make strategy for Q-VOC Sales & AS KPI achievement
- Plan actions based on the strategy
- Get the actions implemented through stake holders
- Review the effectiveness of actions
Customer complaint Management
- Capture the customer VOC through various sources like CEC, Email, letters SM
- Analyse the complaints & do the root cause analysis
- Plan strategy to reduce complaints through proactive actions & improve customer satisfaction
- Create visibility on VOC
CEC Management
- Manage & periodic review of CEC process and PDCA with CEC Team.
- Launch Customer feedback survey for CEC.
MIS
- Prepare MIS for CQ.
- Co-ordinate with region team for various activities related to CQ
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Gurugram, Haryana, India
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Teaching Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
About The Company
Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.
Get notified when new jobs are added by nissan
