Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.

Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.

Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.

We influenced history. Now we shape the future.

Job Description

Are you ready to play a vital role in a fast-paced global environment? We're looking for a motivated Coordinator to join our team in Kraków. This is an exciting opportunity to be at the heart of our operations, ensuring smooth end-to-end order processing for our Commercial Partners worldwide.

In this role, you'll become an expert in order management, taking ownership of the process and making a significant impact. You'll work closely with both internal teams (like finance, logistics, and sales) and our valued customers, ensuring their satisfaction throughout the entire order cycle.

As an Order Management Coordinator, your responsibilities will include:

• Handling orders from start to finish: This includes order entry, managing changes, and resolving any holds.
• Ensuring customer satisfaction: Provide top-notch customer service, address complaints, and verify order document accuracy.
• Collaborating for success: Work hand-in-hand with various internal departments and adapt to a dynamic business environment with a "first in, first out" mindset.
• Contributing to team goals: Participate in monthly and quarterly close activities, and always prioritize teamwork and a positive work atmosphere.
• Ability to function effectively in a matrix oriented team environment
• Team with key work partners to achieve supply chain cycle time and quality goals
• Being a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer’s required ship dates
• As an expert in Customer Order Fulfillment, you'll manage and coordinate critical orders, providing proactive support on order entry and handling exceptions for the infrastructure and devices used by direct sales and project teams
• Work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
• Adapting to a fast-paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate.