Payment Account Manager – Middle
Job Summary
Job Description
SOFTSWISS is seeking an experienced Middle Payment Account Manager to join its Payments Team. This role involves developing and maintaining strong client relationships, understanding business specifics, monitoring payment metrics, and creating development plans. The manager will collaborate with internal teams and clients to identify issues, propose solutions, and communicate requirements, while also seeking process improvements for efficiency.
Must have:
- Develop and maintain strong, long-term relationships with clients and key individuals on the client's side
- Understand client business specifics and how it operates
- Monitor and forecast key metrics related to payment operations
- Create a development plan and strategy for clients
- Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions
- Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
- Effectively communicate client requirements to other teams
- Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness
Good to have:
- Experience in Fintech, Payments, or PSP (Payment Service Provider)
- Account management experience
- Familiarity with the Gambling or iGaming industry
- Basic knowledge of Devcode and understanding of platform functionality
Perks:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
4 skills required
Job Details
Overview:
---------
SOFTSWISS continues to expand the team and is looking for an experienced Middle Payment Account Manager to join our Payments Team. We need an accomplished professional who shares our culture and values.
Key responsibilities:
---------------------
- Develop and maintain strong, long-term relationships with clients and key individuals on the client's side
- Understand client business specifics and how it operates
- Monitor and forecast key metrics related to payment operations
- Create a development plan and strategy for clients
- Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions
- Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
- Effectively communicate client requirements to other teams
- Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness
Required Experience:
--------------------
- Prior experience of at least 2 years in establishing and managing client relationships
- Strong communication, negotiation, and analytical skills
- Excellent knowledge of Russian; Proficiency in business English at an advanced level (B2)
- Thorough knowledge of the IT industry and its major processes
- Time management skills
- Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices
Nice to have:
-------------
- Experience in Fintech, Payments, or PSP (Payment Service Provider)
- Account management experience
- Familiarity with the Gambling or iGaming industry
- Basic knowledge of Devcode and understanding of platform functionality
Our Benefits:
-------------
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
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