Philips Desenvolve 2025 Program - Internship in Customer Experience

1 Month ago • All levels • Customer Service

Job Summary

Job Description

This is an internship opportunity in the Customer Experience area. The role involves supporting the management of customer complaints, from registration to closure, analyzing proposed solutions and suggesting improvements. You will assist in updating internal controls, follow up with involved areas, and keep customers informed. Key responsibilities include managing complaints, updating internal control spreadsheets, interacting with internal teams and factories for investigation updates, and managing the functional email inbox. The role requires basic English and intermediate Excel skills. The work arrangement is office-based, requiring physical presence.
Must have:
  • Currently pursuing a degree in Administration, Social Communication, Public Relations or related fields.
  • Expected graduation from December 2026 onwards.
  • Basic English proficiency.
  • Intermediate Excel skills.
  • Resilience, Initiative, Curiosity, Organization and good communication skills (Verbal and Written).

Job Details

Job Title

Programa Philips Desenvolve 2025 - Estágio na Área de Experiência do Cliente

Job Description

Estágio na Área de Experiência do Cliente.
Oportunidade para apoiar no gerenciamento de reclamações de clientes, desde o registro até o encerramento, analisando soluções propostas e sugerindo melhorias. Apoiará na atualização dos controles internos, realizar follow-up com áreas envolvidas e manter os clientes informados.


Sua função:
• Participar de todo o fluxo de gerenciamento de uma reclamação, desde o registro até a investigação e encerramento.
• Analisar criticamente a solução apresentada para a queixa do cliente e avaliar/sugerir adaptações/novas abordagens para o owner.
• Atualizar/alimentar planilhas de controles internos da área.
• Realizar FUP dos casos com as áreas e atualizar a tratativa com o cliente.
• Gerenciar o email da caixa funcional, separando os casos que devem ser registrados dos casos em andamento.
• Interagir com todas as áreas internas e com as unidades fabris para obter atualização sobre as investigações de casos de qualidade do produto para atualizar a tratativa com o cliente.

Você é a pessoa certa se:
• Estiver cursando ensino superior Administração, Comunicação Social, Relações Públicas ou área afins;
• Possuir previsão de conclusão do curso a partir de Dezembro/2026;

• Possuir Inglês básico e Excel Intermediário;
• Possui habilidades como Resiliência, Iniciativa, Curiosidade, Organização e boa comunicação (Verbal e Escrita).

Como trabalhamos juntos 

Acreditamos que geramos um impacto maior quando estamos juntos do que separados. Para nossos membros da equipe do escritório, isso significa trabalhar de modo presencial ao menos três dias da semana, para colaborar e estabelecer ligações com os outros.

Os cargos presenciais requerem a presença do colaborador o tempo inteiro nas instalações da empresa. Para os colaboradores que ocupam um cargo na área de campo, suas funções são desempenhadas de maneira mais eficaz fora das instalações da empresa, geralmente em instalações de clientes ou fornecedores. 

Esta função se trata de uma posição no escritório.
 

Sobre a Philips

Somos uma empresa de tecnologia em saúde. Nós criamos toda a nossa empresa com base na crença de que todos os seres humanos são importantes e não vamos parar até que todos, em todos os lugares, tenham acesso aos cuidados de saúde de qualidade que todos nós merecemos. Realize o trabalho da sua vida para ajudar a melhorar a vida dos outros.

Se você estiver interessado nesta função e tiver muitas, mas não todas, as experiências necessárias, nós o encorajamos a se candidatar. Você ainda pode ser o candidato certo para esta ou outras oportunidades na Philips. Saiba mais sobre nosso compromisso com a diversidade e inclusão aqui.

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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