Platform Administrator
Job Description
- Shopify experience (strongly preferred)
- Set up and configure new Shopify storefronts.
- Administer and manage user access across e-commerce platforms.
- Install, configure, and maintain third-party apps and integrations.
- Run and monitor automations for business operations.
- Troubleshoot platform-related issues and escalate as needed.
- Experience with e-commerce platforms.
- Strong technical aptitude and quick learning ability.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and organizational skills.
- Proactive, resourceful, and results-oriented.
- Familiarity with automation tools.
- Ability to manage tight timelines and strict deadlines.
- Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
- Comprehensive medical, dental, vision, and FSA options
- 100% coverage for out-patient mental health services
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- A lifetime fertility support allowance of $30,000 to plan participants
- Student Loan Repayment Assistance and Tuition Reimbursement
- 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.
How we LEAD:
We are seeking a detail-oriented and proactive Platform Administrator to support our e-commerce platform operations. In this role, you will collaborate with cross-functional teams to spin up new shops, manage user access across multiple platforms, install/configure apps, and run automations that keep our systems efficient. The ideal candidate is highly organized, enjoys problem-solving, and is comfortable working independently across multiple platforms.
How you’ll CREATE:
- Partner with Store Operations Managers to set up new storefronts within Shopify, including core settings and configurations
- Review, administer, and manage user access across our e-commerce platforms and systems
- Install, configure, and maintain third-party apps and integrations within stores.
- Run and monitor automations to support business operations
- Troubleshoot platform-related issues and escalate when needed. Provide support on ad hoc projects, system improvements, and process optimization
- Other duties as assigned
Bring your VIBE:
- Experience working with e-commerce platforms (Shopify experience strongly preferred)
- Strong technical aptitude with the ability to learn new systems quickly
- Excellent problem-solving and troubleshooting skills
- Strong communication skills to collaborate with cross-functional teams
- Highly organized, with strong attention to detail
- Ability to recognize situations that need to be escalated
- Independent thinker; able to make meaningful decisions based on each situation
- Excellent follow-up skills and 100% follow-through on commitments
- Proactive, resourceful, and result-oriented
- Familiarity with automation tools
- Good with tight timelines and strict deadlines
- Easily adjusts to shifting priorities
- Trustworthy with sensitive information
Perks Playlist:
- Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
- Comprehensive medical, dental, vision, and FSA options, as well as:
- 100% coverage for out-patient mental health services
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- A lifetime fertility support allowance of $30,000 to plan participants
- Student Loan Repayment Assistance and Tuition Reimbursement
- 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
- Variety of ways to prioritize much-needed time away from work including:
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
