Product Adoption Lead (Fixed term contract)

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

Role overview

We are seeking a dynamic and experienced Product Adoption Lead, Digital Adoption to oversee the entire product management lifecycle of digital adoption tools and platforms, including eLearning and digital channels. This role ensures alignment with organizational goals and user needs, driving continuous improvement and innovation. The lead will develop and execute adoption strategies for digital products within R&D, ensuring seamless integration and high user engagement for both new and updated solutions, using data-driven insights to maximize adoption rates.

If you're passionate about driving digital transformation and empowering users through innovative adoption strategies, we’d love to hear from you! Apply now or reach out to learn more.

This is a fixed term contract (maternity cover) for 16 - 18 months.

Key Responsibilities:

• Oversee the comprehensive product management lifecycle of digital adoption tools and platforms, including eLearning, digital channels, and digital adoption platforms (e.g., Whatfix). Ensure alignment with organizational goals and user needs, driving continuous improvement and innovation.
• Develop and execute robust adoption strategies for Digital products within the R&D portfolio. Ensure seamless integration and high user engagement for both newly implemented products and updated existing solutions.
• Utilize data-driven insights to refine strategies and maximize adoption rates.
• Champion the transformation of IT systems and applications by spearheading comprehensive change management initiatives supporting release schedules. Ensure smooth transitions and high adoption rates by aligning all stakeholders, fostering a culture of adaptability, and promoting continuous improvement.
• Provide targeted training, ongoing support, and clear communication to facilitate change.
• Lead and mentor a small team responsible for maintaining and updating digital training resources and content pages for end users.
• Foster a collaborative and innovative team environment, ensuring high-quality deliverables and continuous professional development.
• Design and deliver impactful learning and development experiences. Create advanced training programs and workshops that significantly enhance knowledge, skills, and professional growth.
• Leverage modern training methodologies and technologies to maximize learning outcomes.
• Manage and facilitate effective communication within the Digital & Tech and R&D organizations. Design and implement advanced communication strategies that significantly enhance information sharing and engagement.
• Provide mentorship, training, and leadership coaching in internal communications to ensure clear, consistent, and impactful messaging across all levels of the organization.

Qualifications:

Required:

• Bachelor's degree in Management, IT Management, or Economy.
• 5+ years of experience in product management, customer success, or a related field.
• Proven track record of driving product adoption and customer engagement.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong problem-solving skills and attention to detail.
• Understanding of product lifecycle and customer journey.

Preferred:

• Master's degree in Management, IT Management, or Economy.
• 8+ years of experience in a SaaS or technology company/department.
• Knowledge of user experience (UX) design principles.
• Familiarity with market research and competitive analysis.
• Certifications: UX, Agile, Product Management, Project Management, Change Management, and Communication.

Opportunities for growth

Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with a benefits package that includes:

• A competitive base salary
• Contract of employment
• Annual bonus that reflects performance
• Life insurance and pension plan
• Private medical package with additional preventive healthcare services for employees and their eligible
• Sports cards (Multisport)
• Health and wellbeing program that take care of you physically and mentally
• Pension plan membership and savings program
• Recognition program that reward incredible contributions
• Hybrid@Haleon our philosophy to hybrid work (2 days of on-site work per week)
• Possibilities of development within the role and company’s structure

#Li-Hybrid

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.