Product Analyst - Omni Channel

2 Months ago • 5 Years + • Product Management

Job Summary

Job Description

The Product Analyst will collaborate with Global Consumer Relations (GCR) and Sales teams, along with cross-functional Tech teams, to continuously improve Tech products. Responsibilities include business and technical analysis for product changes, alignment with the business on product roadmaps, and ensuring products comply with internal security and risk management policies, external regulations, and that tech continuity plans are in place. The role also involves managing change activity into the production service, and developing a sound knowledge of Haleon policies and processes regarding protection of sensitive data. This position offers opportunities to lead key activities to progress your career.
Must have:
  • Experience with technical solutions supporting Consumer Relations.
  • 5+ years of experience in technical development.
  • Proficient in Salesforce Platform (Service and Sales Cloud).
  • Strong analytics and problem-solving skills.
  • Excellent communication and relationship management skills.
  • Understanding of Product Management through Agile Software Development.
  • Excellent English language skills in speech and writing.
Good to have:
  • Knowledge of Jira, Confluence, ServiceNow.
  • Experience in Project Management.
  • Knowledge of GxP requirements.

Job Details

About The Role

The Product Analyst within Consumer, Customer and Expert in the Tech organization will partner with Global Consumer Relations (GCR) and Sales business teams, plus cross functional Tech teams to deliver continuous improvements for Tech products within the respective domain to support the business requirements. You will be accountable for business and technical analysis for products changes, alignment with the business on product roadmap, and technical deliverables. This role will also support project implementations supporting the GCR and Sales functions within the Haleon business and ensuring setup of products is aligned with compliance requirements.

This role will provide you the opportunity to lead key activities to progress your career.


Key Responsibilities

  • Business Analysis: Work with various business stakeholders from different functions (mainly Global Consumer relations and Brand Teams) to define the requirements for the Tech Products development, new features, and capabilities.

  • Product management: Manage the backlog for the dedicated squad, cooperate on product development with developers, testers, and other product analysts, lead Agile ceremonies (including PI Planning).

  • Technical Configuration/Customization: Work with developers, architects, and internal CH Tech partners to conduct technical configuration/customization of solutions that meet our customers’ needs and provide a great user experience.

  • Product Domain: Understand the product domain from a technology perspective but also understand how the technology adds value to the related business processes & areas and manage & assess incoming demand as part of a product backlog.

  • Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products.

  • Change & Release management: Manage change activity, including Software as a Service delivered change, into the production service in a compliant and efficient manner.

  • Data Protection: Develop a sound knowledge of Haleon policies and processes regarding protection of sensitive data.
     

Qualifications and skills

Essential

  • Experience with technical solutions supporting Consumer Relations and Sales business functions (in Salesforce Technology) & related systems configuration and IT project management, system consulting & business analysis.

  • 5+ years of hands-on experience with a proven track record in successful technical development, web design, solution design, program and product delivery and service management in a large global organization.

  • Experience of working, effectively, with third-party vendors and diverse teams (countries and cultures).

  • Proficient in Salesforce Platform (Service and Sales Cloud)

  • Strong analytics and problem solving skills.

  • Excellent relationship management, strong influencing and communication skills

  • Understanding of Product Management through Agile Software Development, toolsets experience in Scrum, Kanban, SAFE desirable.

  • Excellent language skills English in speech and writing
     

Preferred

  • Knowledge of Jira, Confluence, ServiceNow

  • Experience in Project Management

  • Knowledge of GxP requirements

     

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to earlytalentrecruitment@haleon.com. Please include the following in your email:

  • Use subject line: ‘Haleon Careers: Job Accommodation Request’

  • Your Name and contact information

  • Requisition ID and Job Title you are interested in

  • Location of Requisition (city/state or province/country)

  • Description of specific accommodation you are requesting

  • Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted. 

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About The Company

Hello. We’re Haleon. A new world-leadingconsumer healthcarecompany. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol,Advil, Voltaren,Theraflu, Otrivin,and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re building together. In anenvironment thatwe’re co-creating. And a culture that’s uniquely ours. Care to join us.

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