Product Manager - Food Experience Content Management
Job Summary
Job Description
As a Product Manager for Food Merchant Experience at Gojek, you will be responsible for crafting the product's vision, setting strategic objectives, and overseeing its realization to optimize the merchant experience. This role involves extensive collaboration across departments, including liaising with business and sales teams and coordinating with other product teams within Gojek. You will deliver products and features with precision, gather requirements, create wireframes, and demo them. A key aspect is conceptualizing adaptable solutions and providing clarity to the product development group and stakeholders regarding feature requirements, impact, and go-to-market strategies. You will also analyze feature adoption and impact using data to make improvements and solve merchant pain points, while building strong relationships with stakeholders to understand and translate their goals into reality.
Must have:
- 3-4 years of product management experience
- Critical and analytical thinking
- Experience with OKR model
- Data-oriented with analytical skills
- Strong strategic planning
- Excellent written & verbal communication
- Ability to work with agile teams
- Fluent in written and verbal English
Good to have:
- Experience with distributed teams
5 skills required
Job Details
About the Role
As a Product Manager for Food Merchant Experience at Gojek, you will be at the forefront of crafting the product's vision, setting strategic objectives and timelines, and steering the realization of this vision with a focus on optimizing the merchant experience, in alignment with the company's goals. Collaborating extensively across various departments, you will liaise with business and sales teams, as well as coordinate with other product teams inside Gojek.
What You Will Do
- Deliver. You do more than talk - you put things on paper, get your hands dirty, and execute with precision make sure products and features are launched
- Seek product ideas and feedback, gather requirements, write specs, create wireframes and workflows, and demo them early and often
- Understand that “one size doesn’t fit all” and conceptualize solutions that are configurable and adaptable to the maximum extent possible
- Giving clarity to the product development group and stakeholders on the requirement and the impact of each feature as well as the go to market strategy to ensure adoption of the features.
- Using data to analyze each feature's adoption and impact, while making improvements on the features to solve merchants' pain points.
- Develop strong relationships across stakeholders to understand their goals and priorities.
- Work with these stakeholders to help them convert these goals into reality.
- Define, prioritize and plan the product features that will need to be implemented, through alignment with all stakeholders.
What You Will Need
- Min of 3-4 years of experience in product management experience
- Critical and analytical thinking ability
- Experience working on Objectives and Key results model of goal setting
- Data-oriented with excellent analytical skills; Able to dig into data to discover nuances, and define & measure success on every project
- Strong strategic planning and organizational skills
- Excellent written & verbal communication skills focused on improving collaboration, understanding & information exchange across all stakeholders
- Able to work with agile product development teams and identify new ways to help your team be effective.
- Experience of working with distributed teams is desired
- Fluent in written and verbal English
About the Team
Join Gojek's Product Management team, a hub of innovation and collaboration, to revolutionize everyday experiences at scale, while embracing a culture that values creativity and meaningful impact. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion for technology, and collaborative spirit work with us and let's solve the problems with technology. The Food Merchant team focuses on building an ecosystem for merchants in Gojek. We are building the infrastructure to help our merchants manage their business including but not limited to onboarding, reporting, account management and content management.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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