Program Manager III - Quantitative Research Infrastructure

Riot’s mission is to put players at the center of everything we do. As we continue to evolve and deliver new experiences, the research discipline plays a critical role in informing decisions and connecting us to our players. 

Global Research Operations (GRO) exists to make that work more scalable, more secure, and more impactful. As a Program Manager III for Quantitative Research Operations, you will be the first dedicated owner of our quant infrastructure program – responsible for building foundational systems that support the entire research discipline. This is a strategic individual contributor (IC) role focused on infrastructure, governance, tooling, and data quality across quant research at Riot. Your work will involve defining best practices and standards, collaborating with craft and tech partners, and establishing long-term systems that enable consistent, reliable, scalable, and representative quant research. You will lay the groundwork for what this capability looks like at Riot and help shape how it grows. You will report to the Senior Manager of Global Research Operations.

Responsibilities:

• Define and operationalize governance for Riot’s quantitative research systems, focusing on tooling, data quality, sampling standards, and scalable workflows
• Partner cross-functionally with Researchers, Analysts, and Devs to design and implement scalable systems and integrations that support efficient quantitative research data flows
• Identify gaps, bottlenecks, and inconsistencies in current quantitative research workflows, implementing sustainable process improvements that enhance consistency, data integrity, and operational efficiency
• Collaborate with Research Craft leads to set and uphold standards for data quality and sampling (e.g., stratification, weighting, response integrity, oversampling mitigation)
• Develop enablement systems (training, onboarding, documentation) to empower researchers across the org
• Evaluate, recommend, and implement platforms, tools, vendors, and technical solutions to strengthen and scale Riot’s quantitative research capabilities

Required Qualifications: 

• 6+ years of experience in quantitative research operations or quantitative research program management with a focus on quantitative research infrastructure, tooling, or technical enablement
• Experience working with quantitative research tools (e.g., UserTesting, UserInterviews) and survey platforms (e.g., Qualtrics, Sawtooth)
• Strong understanding of research quality principles, including sampling, panel health, and data integrity
• Experience designing governance for research tools, data access, or research quality standards
• Experience leading cross-functional programs aligned to strategic priorities and craft roadmaps
• Experience thriving as a self-starter in fast-paced, ambiguous environments with the ability to ramp up quickly

Desired Qualifications:

• Previous experience in the games industry
• Previous experience as a researcher (e.g., UX or market research)
• Familiarity with Riot’s games and player base
• Previous program experience in a large organization
• Experience leading change management initiatives for large-scale programs
• Experience with various project methodologies and their applications (e.g. Agile, Six Sigma)
• Experience navigating complex, ambiguous problem spaces with overlapping or competing priorities
• Deep knowledge of games, game audiences, and the game industry
• Master’s degree in a related field

For this role, you'll find success through craft expertise and collaboration that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.