Associate Director, Program Management

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

The Associate Director, Program Management position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They help direct the Program Management team to ensure that assignments are completed according to schedule and budget. They actively identify organic growth opportuniies, heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment. The Associate Director also consults with the leadership team on decisions and works together to persuasively align the project team to a greater goal.

This is a hybrid position in our Birmingham, MI office (onsite 3 days per week, with option to work from home 2 days per week).

Responsibilities

• Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA.
• Collaborate with the Client Services, Strategy, Creative, and Media teams to ensure cohesive, audience-first campaigns.
• Review all deliverables and ensure exceptional delivery of tactics to form/reinforce client rapport (e.g. partner with Client Services, team follow through, reports, meetings, timelines).
• Work closely with Resource Management to assist with finalizing the Staffing Plan, should any outstanding resource needs remain.
• Effectively estimate engagements and perform a top-down and bottom-up analysis for various types of projects.
• Shape approaches and create meaningful views of scope across different services and capabilities. Support scope escalation, risk mitigation strategies and end-to-end scope change management process.
• Ability to articulate delivery process/methodology effectively and successfully, clearly discuss and internally communicate Client constraints related to scope, timeline, or cost.
• Drive and manage the approval and review process for MSA/SOW (high complexity).
• Collaborate with internal Stakeholders and external Clients to creatively resolve challenges with the contract.
• Assess the effectiveness of team dynamics/communications and diagnose and implement corrective actions where challenges may occur.
• Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin.
• Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key Clients to make difficult decisions.

Qualifications

• Minimum 7+ years of experience managing medium-large size, digital media and social programs; approx. $10M in revenue.
• Experience with strategy, creative, data, production, and media disciplines.
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements.
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work.
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data.
• Experience engaging directly with clients and comfortable with presenting to senior leaders.
• Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid.
• Effective leadership, analytical, conflict resolution, and negotiation skills.
• Experience with Microsoft Office Suite (Excel, Powerpoint, Word) and Sharepoint.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $110,580 - $151,300 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/24/2025.