Senior Technical Program Manager

We are seeking an experienced and highly motivated Technical Program Manager to join our growing team. This role requires an individual with strong technical acumen and a passion for leading cross-functional teams. As a key member of the program management team, you will be responsible for overseeing a large program (with multiple concurrent projects within), ensuring the dependency mapping, resource allocation, and timelines are at the forefront of any and all decision making. The ideal candidate will have experience managing technical initiatives, collaborating with engineering teams, and driving the successful delivery of SaaS products.

Responsibilities

• Guide technical programs and projects from initiation to completion, ensuring alignment with company goals and priorities.
• Continuously look for ways to improve and streamline processes and overall team collaboration within the Product Development team.
• Collaborate with cross-functional teams, including engineering, product management, and design, to define clear project objectives, requirements, and deliverables.
• Work with engineering and product to maintain detailed project plans, timelines, and roadmaps to track progress and ensure projects are delivered on time and within scope.
• Identify and mitigate risks and obstacles that could impact project delivery, ensuring timely resolution through effective communication and problem-solving.
• Drive the execution of Agile development processes, working closely with engineering teams to ensure iterative progress.
• Guide the team on best practices for regular project meetings, including stand-ups, sprint reviews, and retrospectives, to ensure clear communication and transparency across teams.
• Manage project dependencies, including coordinating with other teams and stakeholders to ensure alignment and resource allocation.
• Report on program status, including key milestones, risks, and issues, to senior leadership and stakeholders.

Required Qualifications and Skills

• 8+ years of experience in technical program management or project management, preferably in a SaaS or technology-driven environment.
• Proficient in JIRA administration, workflow management, schema updates, and general hygiene.
• Strong understanding of software development life cycle (SDLC), Agile methodologies, and project management best practices.
• Proven ability to manage complex, cross-functional projects and drive them to successful delivery.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with technical and non-technical stakeholders.
• Experience working with engineering teams and understanding of software architecture, development tools, and technologies.
• Strong problem-solving skills with the ability to navigate complex challenges and provide actionable solutions.
• PMP, CSM, or other relevant certifications are a plus.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.

Preferred Skills:

• Experience working in a SaaS company or with cloud-based technologies.
• Familiarity with DevOps practices and Continuous Integration/Continuous Deployment (CI/CD) pipelines.
• Experience working with teams across multiple timezones.
• Exposure to managing international or distributed teams.
• Familiarity with data-driven decision-making and analytics.