Project & Process Manager

Your role and responsibilities

As a Process & Project Manager, you will drive key eCommerce transformation initiatives, ensuring alignment with TVH’s goal of becoming an eCommerce-first organization. Your mission is to enhance the customer journey on TVH platforms by managing programs and projects that deliver impactful, scalable results. You’ll be part of the Commercial department, focusing on eCommerce & Marketing.

• You lead and coordinate B2B eCommerce (incl. marketing, segmentation and merchandising) transformation initiatives that align with TVH's broader strategy.
• You manage individual programs and multiple projects from planning through execution, ensuring each meets defined objectives.
• You monitor timelines and support continuous improvement initiatives to enhance project quality.
• You proactively identify potential risks and challenges, implementing corrective actions to keep projects on track.
• You act as the central point of contact between teams, ensuring clear, consistent, and timely updates across all project phases. Facilitate open communication and collaboration between cross-functional departments.
• You identify and address challenges that could impact project outcomes. Escalate issues as needed to maintain project momentum and minimize disruptions, ensuring smooth execution of each initiative.
• You co-design and optimize business processes and (new) capabilities related to eCommerce, ensuring they are efficient, scalable, and aligned with the organization’s goals in alignment with functional leadership.
• You support the change enablement and adoption to bring people together and ensure buy-in for the transformation on a global and local level.
• You are part of the eCommerce Transformation Office.

Your profile

• You hold a master’s degree in a relevant field or bring equivalent experience.
• You bring at least 5 years of professional experience, demonstrating a strong focus on project management skills and process design.
• You are decisive, analytical, results-driven, and committed to seeing tasks through to completion.
• You handle challenges and resistance with a calm, adaptive approach and can pivot strategies when needed.
• With the global reach of this position, your English skills are excellent.
• You are an effective multitasker and a creative problem-solver, able to devise solutions even in complex scenarios.
• You possess strong organizational abilities, can meet deadlines consistently, and communicate effectively across various levels.
• You excel in team collaboration, fostering positive relationships and building networks.
• You are tech-savvy, comfortable with digital tools, and able to quickly adapt to new technologies to improve processes and outcomes.
• You are hands-on, proactively seeking solutions and leveraging technology to streamline workflows and achieve goals.
• You are open to occasional travel, up to 15% of the time.

What's in it for you

• A competitive salary with benefits such as meal vouchers and insurances.
• Flexible working hours, home working and a healthy work-life balance.
• 20 paid vacation days and 12 WTR days.
• An easily accessible work location (but remote work is also possible).
• A people-centric culture where your fitness and mental well-being matter.
• Lunch breaks and sports facilities in TVH Park, the company's green zone.
• Access to LinkedIn Learning and many in-house (and external) training courses.
• Fun after works and other optional events (e.g. TVH Kaffee).

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.