Quality Architect

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About the Team: The Quality Engineering team at Salesforce is the bedrock of trust for our customers. We are responsible for the end-to-end quality, performance, and reliability of the Salesforce platform and its suite of products. As Salesforce continues its journey on Hyperforce, our public cloud infrastructure built on AWS and GCP, the challenge of ensuring quality at scale has never been more critical. We are a team of passionate engineers dedicated to building and implementing innovative quality strategies that ensure our products are robust, scalable, and secure in a complex, distributed cloud environment.

Job Summary: We are seeking a visionary and deeply technical Software Architect for Quality Engineering to define and drive the overarching quality strategy for the Salesforce platform. This is a pivotal role that will shape how we approach testing and quality assurance in the Hyperforce era. You will be responsible for architecting a comprehensive quality framework that spans from unit and integration testing to end-to-end performance and security validation. The ideal candidate is a strategic thinker with a strong background in software development, quality assurance, and public cloud technologies, who is passionate about building quality into the development process from the very beginning.

Responsibilities & Duties:

• Architect a Holistic Quality Strategy: Design and implement a comprehensive, modern quality architecture for the Salesforce platform, considering the unique challenges and opportunities of the Hyperforce public cloud environment (AWS/GCP).
• Lead Test Automation Frameworks: Drive the vision and technical direction for our test automation frameworks. Ensure they are scalable, efficient, and capable of supporting continuous integration and continuous delivery (CI/CD) at a massive scale.
• Champion Quality Best Practices: Act as the primary advocate for quality across the engineering organization. Promote a "shift-left" mindset, embedding quality gates and best practices throughout the entire software development lifecycle.
• Risk-Based Test Management: Analyze complex system architectures and project requirements to identify high-risk areas, and design a testing strategy that prioritizes efforts effectively.
• Environment and Data Management Strategy: Define the strategy for managing test environments and data within our Hyperforce infrastructure to ensure stable, reliable, and consistent testing.
• Cross-Functional Leadership: Collaborate closely with development, operations, and product management teams to ensure quality is a shared responsibility and a key consideration in all architectural and design decisions.
• Mentorship and Guidance: Provide expert guidance and mentorship to quality engineers and developers on testing best practices, modern tools, and advanced testing techniques.

Successful candidates will have the following skills:

• Deep Quality Expertise: Industry-expert level in understanding of quality concerns and validation techniques. Able to drive behaviors and initiatives that both focus on quality and throughput through innovation and processes.
• Strong Architectural Acumen: The ability to design and architect complex, large-scale quality frameworks and test automation solutions. Evaluate the pattern of defect insertion resulting from our software development activities. The candidate will advocate for process/technical changes to reduce or prevent defects in future projects. Drives discussions and articulates to any internal or external audience how our software development processes ensure consistent high-quality results.
• Cloud-Native Proficiency: In-depth knowledge of public cloud platforms, particularly AWS and/or GCP, and their associated services and architectures.
• Test Automation Mastery: Extensive experience with a variety of test automation tools and frameworks (e.g., Playright, Selenium etc.) and a strong understanding of their strengths and weaknesses.
• CI/CD and DevOps Knowledge: A solid understanding of continuous integration and continuous delivery (CI/CD) pipelines and how to integrate quality gates effectively. Drives decisions of complex or controversial issues in open forums such as concept reviews, VAT discussions, and cross team discussions.
• Excellent Problem-Solving Skills: The ability to analyze complex technical challenges and devise innovative and practical solutions.
• Leadership and Influence: The candidate should influence the direction R&D as a whole through technical, process, or product knowledge leadership. Able are able to drive initiatives across R&D.

Required Experience:

• Industry Experience: 12+ years of experience in software development and/or quality engineering.
• Quality Leadership Experience: 5+ years of experience in a technical leadership role within quality engineering, such as a Test Architect or Principal Quality Engineer.
• SaaS/PaaS/IaaS Experience: 5+ years of experience working in a large-scale SaaS, PaaS, or IaaS environment.
• Programming Proficiency: Strong programming skills in an object-oriented language such as Java or Python. Experience with Apex, Go, and Javascript is a plus.
• Proven Track Record: Demonstrated success in designing and implementing large-scale quality and test automation strategies that have had a significant impact on product quality and reliability.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.