Regulatory Operations Specialist, YouTube Trust and Safety

10 Months ago • 4 Years +

Editorial

Job Description

As a Regulatory Operations Specialist at YouTube Trust and Safety, you will play a crucial role in ensuring a safe and inclusive platform for users, viewers, and creators worldwide. You will work closely with legal and compliance teams to manage policy escalations, review content in accordance with YouTube's community guidelines, and develop solutions to prevent future violations. You will also collaborate with cross-functional teams to address regulatory issues and implement global compliance strategies. You will need to be comfortable with making accurate judgments on content appropriateness, working with international issues, and being adaptable in a dynamic environment. You will also be responsible for tracking, investigating, resolving, and communicating escalations effectively.

Good To Have:

Experience in content policy, anti-abuse, and reviewing online content
Experience working with international issues across multiple geographies
Ability to adapt and attention to details in an ever-changing environment

Must Have:

Bachelor's degree or equivalent practical experience
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields
Experience in applying policy to online content
Experience with spreadsheets, databases SQL, and data analysis
Excellent problem-solving and critical thinking skills

Add these skills to join the top 1% applicants for this job

sql

data-analytics

critical-thinking

cross-functional

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Preferred qualifications:

Experience in applying policy to online content, while making accurate judgment calls regarding appropriate and violative content.
Experience in content policy, anti-abuse, and reviewing online content.
Experience with spreadsheets, databases SQL, and data analysis.
Experience working with international issues across multiple geographies, including freedom of expression, child safety, or online controversial content.
Ability to adapt and attention to details in an ever-changing environment.
Excellent problem-solving and critical thinking skills.

About the job

In this role, you will be making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. You will understand and solve online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy. You will build internet safety, and protect free speech in the digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Manage policy escalations from legal and compliance teams, driving consensus across all stakeholders.
Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop post-mortems and implementations of preventative solutions, including working with Engineering on tools.
Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow up.
Coordinate or support operational implementation of regional regulations and maintain workflows for compliance. Work with cross-functional teams such as Legal, Product, Government Affairs and Public Policy (GAPP) to manage escalations and regulatory operations.