Job Description
- Effectively manage pipeline and provide timely and accurate forecasts.
- Work with customers on support and product upgrades.
- Maximize customer retention by selling the value of Imperva support and minimizing cancellations.
- Achieve/exceed quarterly and annual maintenance and subscription renewal quota targets.
- Act as the primary point of contact for customers, sales, and support teams for all support and renewal related questions.
- Participate in the negotiation of terms and conditions as necessary for renewal agreements.
- Ensure the integrity of customer and renewal information in SFDC.
- Experience in complex business and contract negotiations within the IT industry.
- Experience in a Team Lead / Mentoring role.
- Persuasive communicator with excellent interpersonal and customer service skills.
- Self-starter with strong organizational and time management skills.
- Proficiency with SFDC and Clari Forecasting.
- Elective Health and Dental plans.
- Retirement Savings Plan with a company contribution and a match, and without vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Position Summary
Responsible for renewing, selling, and expanding existing maintenance contracts, co-terming support contracts and upgrading support levels and products. You will be responsible for maximizing customer retention and subscriptions while working closely with the Sales and Support teams.
Key Areas of Responsibility
- Effectively manage pipeline and provide timely and accurate forecasts.
- Work with customers on support and product upgrades.
- Maximize customer retention by selling the value of Imperva support and minimizing cancellations.
- Achieve/exceed quarterly and annual maintenance and subscription renewal quota targets.
- Act as the primary point of contact for customers, sales, and support teams for all support and renewal related questions.
- Participate in the negotiation of terms and conditions as necessary for renewal agreements.
- Ensure the integrity of customer and renewal information in SFDC.
- Assist with enhancing and improving systems and processes to increase efficiency.
- Leading and mentoring a team in a Hybrid work environment.
- Conducting business within a Channel led environment.
Minimum Qualifications
- Bachelor’s degree in related field and/or equivalent amount of experience
- Experience in complex business and contract negotiations within the IT industry
- Experience in a Team Lead / Mentoring role
- Persuasive communicator with excellent interpersonal and customer service skills
- Self-starter with strong organizational and time management skills
- Proficiency with SFDC and Clari Forecasting
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
- Elective Health and Dental plans.
- Retirement Savings Plan with a company contribution and a match, and without vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.
