Research & Data Administrator

This is a hybrid position based in our Heredia office (Ultrapark LAG, Edificio 2, piso 1, oficina 1, Ulloa, Lagunilla). During the initial training period (approximately 3 months), the schedule will require 3 days in the office and 2 days working from home each week. After training, in-office presence is required only twice per month.

We’re looking for a Research & Data Administrator to join Procore’s Scout Research Team. In this role, you’ll partner with your team and key Customer Success Team members to ensure customers receive the accurate, legally compliant documents they have earned. The primary goal of this role is to correct data inaccuracies, fill in missing information, and maintain efficiency through clear, steady communication.

As a Research & Data Administrator, you’ll work with cross-functional teams to manage and update project information, ensuring data integrity and quality. Use your investigative skills, attention to detail, and communication abilities to make a significant impact on our customer relationships. This is a unique opportunity for someone who loves solving problems and enjoys the challenge of maintaining data accuracy while prioritizing customer satisfaction.

This position reports to the Manager, Pro Research and will be based in our Costa Rica office. We’re looking for someone to join us immediately.

What you’ll do:

• Search for property information through online county websites, internal and external tools
• Interact with customers and construction companies via telephone and email to gather and verify data
• Work efficiently under deadlines, prioritizing tasks based on Service Level Agreements (SLAs)
• Update job information in the database through accurate data entry
• Correct inaccuracies and fill in gaps based on customer-provided data
• Communicate proactively with customers to ensure they receive the documents they need in a timely manner
• Identify opportunities for process improvement and collaborate with team members to implement efficiencies
• Learn and utilize construction-related databases and research tools to perform your job effectively

What we’re looking for:

• Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism is required and subject to verification via assessment
• Fluent English speaker required and subject to verification via assessment
• Proactive problem-solver with strong analytical skills
• Attention to detail and precision in your work
• Quick and efficient with the ability to maintain a fast pace
• Strong customer service perspective in all interactions
• Hard-working, with the ability to step out of your comfort zone when necessary
• Comfortable with routine tasks and meeting deadlines
• Eagerness to learn new tools and software to improve workflows
• Ability to work independently, with a collaborative team mindset

Additional Information

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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