Sales Associate

10 Minutes ago • All levels

Sales

Job Description

As a Sales Associate at Trek, you will deliver exceptional hospitality and customer experiences, supporting daily operations and achieving individual goals. Responsibilities include guiding customers through the sales process for bikes, gear, and services, developing sales skills, and ensuring customer satisfaction through follow-ups. You'll also assist with store operations, maintain product displays, and contribute to a clean and organized environment. The role requires a positive attitude, excellent communication, problem-solving skills, and a commitment to continuous learning.

Must Have:

Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
Develop sales and customer service skills through training, role-playing, and on-the-job experience.
Follow up on Quotes and Lead List communications to ensure customer satisfaction and conversion.
Participate in daily huddles and debriefs to stay aligned with the team.
Make customer-focused decisions and do the right thing to create positive experiences.
Respond to phone calls and store emails with professionalism and helpfulness.
Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.
Learn about Trek bikes, components, apparel, and technology.
Maintain Trek University Guide Status by completing required learning modules and continuing education.
Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.
Execute responsibilities as directed by the Store Manager.
Wear the Trek uniform and present yourself to Trek’s professional standard.
Complete the Daily Task List.
Maintain product displays and merchandising in line with Visual Merchandising Directives.
Perform weekly Cycle Counts for inventory accuracy.
Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.
Keep the showroom and back-of-house clean, organized, and efficient.
A positive, can-do attitude
Excellent communication and teamwork skills
A desire to grow through feedback and learning
Problem-solving skills and customer-first thinking
Attention to detail and reliability
Basic computer proficiency

Perks:

Competitive Pay and Bonus Opportunities
Supportive, Team-Driven Culture
Ongoing Training and Career Development
Wellness and Mental Health Focus
Exclusive Staff Discounts
Community Involvement
Fun, Energetic Work Environment

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Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.

A Bit About Us

At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.

We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.

Competitive Pay and Bonus Opportunities
Supportive, Team-Driven Culture
Ongoing Training and Career Development
Wellness and Mental Health Focus
Exclusive Staff Discounts
Community Involvement
Fun, Energetic Work Environment

About the Role

As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

Sales & Hospitality

Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
Follow up on Quotes and Lead List communications to ensure customer satisfaction and conversion.
Participate in daily huddles and debriefs to stay aligned with the team.
Make customer-focused decisions and do the right thing to create positive experiences.
Respond to phone calls and store emails with professionalism and helpfulness.
Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.

Product Knowledge

Learn about Trek bikes, components, apparel, and technology.
Maintain Trek University Guide Status by completing required learning modules and continuing education.

Store Operations

Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.
Execute responsibilities as directed by the Store Manager.
Wear the Trek uniform and present yourself to Trek’s professional standard.

When Not with Customers, You’ll Help:

Complete the Daily Task List.
Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
Perform weekly Cycle Counts for inventory accuracy.
Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.
Keep the showroom and back-of-house clean, organized, and efficient.