Sales Development Representative (Install Base, ANZ)
Job Summary
Job Description
Sitecore is seeking a Sales Development Representative (SDR) to focus on account management and renewals within the Install Base for the ANZ Market. The role is based in Singapore and involves generating new revenue by articulating product value, managing contract renewals, upsells, and expansions. The ideal candidate will have excellent communication and stakeholder management skills to uncover customer challenges and build deep relationships. Responsibilities include accurate sales forecasting, generating quotes, customer research, and CRM updates. The SDR will work closely with Account Managers, prioritize target accounts in ANZ, and meet pipeline generation quotas. They will also need to understand offerings and competitive positioning, aligning with Sales and Marketing teams, and maintaining a high volume of outbound calls daily.
Must have:
- 2+ years of SDR experience, preferably in SaaS
- Goal-oriented with a focus on achieving targets
- Innovative and curious with research skills
- Hunter mentality with prospecting enthusiasm
- Strong communication and stakeholder skills
Good to have:
- Experience in the ANZ market
- Consistently over-achieved quota
Perks:
- Opportunity to tap into a $30B market
- 30% YoY growth potential
- Great team and company culture
- Award-winning culture recognized by Comparably
- Commitment to a diverse and inclusive workplace
5 skills required
Job Details
Description
Sales Development Representative, Install Base (ANZ Market)
Work Location: Singapore
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com
About the Role:
As an Install Base Sales Development Representative (SDR), you will focus on account management and renewal where you will generate new revenue. You will articulate the value of our products to customers and be accountable for revenue retention motions including product contract renewals, upsell and expansion. We are looking for individuals who are curious with excellent communication skills and strong stakeholder skills who can manage complex, deep relationships to help the customers uncover their challenges. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, and update account notes in our CRM system.
What You’ll Do:
- Work closely with Account Managers to ensure smooth and timely follow-up on marketing leads
- Prioritize the highest opportunity target accounts within ANZ
- Responsible for building pipeline by meeting & exceeding pipeline generation quotas
- Understand our offerings and competitive positioning to effectively communicate and apply them to customer needs
- Work closely with the Sales and Marketing teams to align strategies, share insights, and refine messaging. Provide feedback on lead quality and campaign efficiency
- Maintain a minimum daily outbound call volume of 50-70 calls
- Drive business pipeline through targeted outbound prospecting, conducting research on target accounts, identifying key decision makers, and crafting personalized messaging
Job Qualifications:
- 2+ years of experience as an SDR, preferably in a SaaS sales environment
- Experience in ANZ market will be a plus
- Goal oriented, with a strong emphasis on achieving and surpassing targets
- Innovative and naturally curious, you enjoy creating new methods and investigate research
- Consistently over-achieved quota in past positions
- A “hunter” mentality with tenacity and enthusiasm for inbound and outbound prospecting
Why you should click ‘Apply’:
- Sales and Customer Succes are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
- Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
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