Security and Compliance Manager

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What You’ll Do:

• Lead security initiatives for Sierra’s Conversational AI Platform spanning data protection, identity and access management, infrastructure hardening, change management, operational resilience, and vulnerability management.
• Bring structure, visibility, and accountability to critical security programs, aligning them with our growth and customer trust goals.
• Shape compliance readiness by aligning with frameworks such as ISO 42001, ISO 27001, PCI DSS, SOC 2, HIPAA, and the EU AI Act—translating these into actionable controls and scalable processes.
• Build a security-first culture, designing awareness programs that empower every team member to understand and own their role in protecting Sierra and our customers.
• Embed trust by design, partnering with Product, Platform, and Agent Engineering to bake security, privacy, and responsible AI practices directly into how our stack is built and deployed.

Who You’ll Work With:

You’ll collaborate across a wide range of teams including Product, Platform Engineering, Agent Development, Legal, Operations, Sales, and GTM to embed security and compliance across our tech stack. Your role bridges technical execution, business momentum, and evolving regulatory demands ensuring our trust posture scales with both innovation and expectation.

What You’ll Bring:

• Security & Privacy Expertise: Deep understanding of first principles in security and privacy plus the judgment to apply them practically in fast-moving, AI-native, data-rich environments.
• Framework Fluency: Strong command of standards like ISO 27001, ISO 42001, PCI DSS, and the EU AI Act, and the ability to drive alignment without dragging velocity.
• Product Intuition: You understand how our product works, how data flows, how agents behave, and how infrastructure scales. You apply that knowledge to identify risk, shape architecture decisions, and guide controls.
• Adaptability: You’re energized by uncertainty. You’re comfortable building in motion, adjusting as priorities shift, and solving ambiguous problems at speed.
• Strong Communication: You can tell a story that resonates with engineers and customers alike. You can explain risks, trade-offs, and decisions with clarity and credibility.

Even Better

• Experience operating in regulated and high-trust sectors such as tech, fintech, healthcare, or AI especially where customer expectations around security, privacy, compliance, and transparency are high.
• Hands-on cloud security knowledge (AWS, Azure, GCP) and familiarity with compliance automation tools that help scale GRC in a fast-paced environment.
• Working knowledge of core security domains including Identity & Access Management, Product Security, Data Security, and Infrastructure Security.
• A Bachelor’s or Master’s degree in Information Security, Computer Science, Information Management, or a related technical or risk-focused field.

Why Join Us?

You’ll be at the intersection of technology, security compliance, and AI innovation helping to shape how trust is built in one of the fastest-moving fields today. At Sierra, we learn fast, move faster, and believe that compliance should unlock possibility. If you're energized by ambiguity, excited to build from first principles, and motivated to turn security into a strategic advantage, this role is for you.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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