Senior Account Manager - Africa

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Senior Account Manager to join our team in Cape Town!

What you'll get to do:

• Offer business support and marketing advise for the assigned clients;
• Work with clients in optimizing ROI across gaming products;
• Collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
• Present new product upgrades and functionality and ensure clients have an understanding of the product development road map;
• Work with clients to ensure the continual improvement of all aspects of the service for all parties;
• Assure the confidence of your customers and build long term relationships;
• Act as an internal advocate for the client;
• Generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;
• Conduct training sessions on the company products and platforms with new clients;
• Review and analyze data in order to identify key usage trends;
• Efficiently cooperate with almost all of the internal teams: from Legal, Compliance, Finance, Marketing, development department to existing Support teams;
• Keep track, follow up and proactively update the clients on the status of open issues and requests;
• Make sure clients are informed about the important technical and non-technical changes in the company, affecting their business.

What You need to know:

• Genuine interest in online gaming and a good understanding of the industry;
• A tenacious personality with an inner drive to achieve outstanding results;
• Excellent English written and verbal communication skills;
• Excellent listening, negotiation, and presentation skills;
• A minimum of 5 years experience within the iGaming industry, ideally within a relationship management or commercial role;
• Previous experience in B2B in a Gaming development company is required, preferably iGaming platforms offering multiple verticals;
• Strategic and business-driven;
• Ability to prioritize among competing tasks;
• Critical thinking and problem-solving skills;
• Attention to detail and adherence to deadlines;
• Experience in data-based performance analysis, reporting and statistics;
• Advanced skills in all Microsoft applications, good learning skills for internal applications.

Here's what we offer:

• Enjoy extra annual leave days as you grow with us.
• Stay Healthy: Annual sick leave days, no medical certificate required.
• Hybrid work schedule: 60% work from the office and 40% work from home (during your first 3 months, you'll be in the office full-time).

Our office perks include frequent team-building activities in various locations.

Benefits & Perks:

• Monthly lunch allowance.
• Medical subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.