Senior Executive - Technical - Media Solutions
Job Summary
Job Description
The ideal candidate for this role should possess strong technical abilities, excellent communication skills, and a keen eye for detail. The Field Engineer will be responsible for diagnosing and resolving issues, as well as maintaining positive customer relationships. Key responsibilities include installing, configuring, troubleshooting, and supporting front-end client systems in complex Broadcast IT environments. The engineer will work independently on client systems, analyzing issues promptly and escalating when necessary. They will handle customer support calls, thoroughly documenting issues and working towards resolution or escalation. Commitment to providing timely technical support in live TV broadcast settings and for time-critical applications is essential, requiring quick troubleshooting and diagnosis via phone, remote access, on-site visits, or email.
Must have:
- Strong technical skills
- Good communicator
- Attention to detail
- Diagnose and address problems
- Maintain customer relationships
- Install/configure/troubleshoot client systems
- Analyze reported issues
- Act promptly for resolution
- Escalate to superiors
- Receive support calls
- Capture complete issue information
- Deliver technical support
- Troubleshoot/diagnose over phone/remote/onsite/email
- Communicate issue clearly
- Update case details and developments
- Update systems and software details
- File tech call sheets, case status, expenses
Good to have:
- Knowledge about Networking, IT Servers, Storages & Troubleshooting
- Experience managing on-premises servers, SAN, and NAS devices
- Good command over Operating Systems (Windows & Linux)
- Communication and interpersonal skills
- Broadcast IT administration knowledge
- Broadcast workflow knowledge
- Knowledge of Avid Products and Avid Broadcast workflow is an added advantage
4 skills required
Job Details
he ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.
Field Engineer Responsibilities:
Field Engineer Responsibilities:
- Prime responsibility of Engineer will be to install / configure / troubleshoot and support front end client systems in complex Broadcast IT setups.
- Work independently on client systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.
- Receive support calls from customers, capture complete information about the issue and work to resolve or escalate to senior members.
- Must be committed to deliver technical support within time-sensitive environments for live TV broadcast sites and time critical applications, the engineer should quickly troubleshoot and diagnose issue over phone / remote / onsite / email for the systems presented to him.
- Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.
- Periodically update detail of systems and software installed at customer sites in the region.
- File and submit periodical tech call sheets, case status, expenses to reporting officer.
- Knowledge about Networking, IT Servers, Storages & Troubleshooting is required.
- 5 to 10 years work experience is required
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Good command over Operating Systems (Windows & Linux)
- Communication and interpersonal skills
- Broadcast IT administration knowledge & Broadcast workflow knowledge
- Knowledge of Avid Products and Avid Broadcast workflow is added advantage
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About The Company
At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business.
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