Senior Manager/Director of Business Operation Support

About the Team

About the Opportunity

Key Responsibilities: What You’ll be Doing

• Lead the Business Operation Support (BOS) team in providing comprehensive support to all business functions.
• Manage a team of up to 100 professionals, fostering a high-performance culture, encouraging professional growth, and ensuring alignment with business objectives.
• Design and implement operational strategies aligned with the organization goals.
• Identify and execute opportunities to streamline processes, enhance overall efficiency and drive cost reduction.
• Well-versed in tools, systems, and technologies to boost department's productivity and efficiency
• Foster a culture of continuous improvement and innovation across the organization.
• Build and develop a high-performing team, encouraging professional growth and collaboration.
• Provide clear guidance and support to team members, ensuring alignment with business objectives.
• Proactively identify and address risks that may impact business operations.
• Ensure compliant with all internal and external rules, policies and regulations.
• Develop and maintain contingency plans to minimize business disruptions.
• Partner with senior leadership to establish key performance indicators (KPIs) and benchmarks for operational success.
• Lead the development and execution of global initiatives to optimize the BOS function, framework, and location strategy.
• Engage with senior management and board members to communicate progress on key initiatives and provide updates on operational performance.

Requirements: What We Look For In You

• Education: Bachelor’s degree in business administration, operations management, or a related field (MBA or advanced degree preferred).
• Experience: Minimum 8 years experience in operations management field with a proven track record of driving operational improvements and delivering significant measurable outcomes. Experience leading large, cross-functional teams is essential.
• Skills: Excellent communication and interpersonal skills to influence cross-functional teams.
• Skills: Proficient in project management methodologies and tools and process improvement frameworks (e.g., Lean, Six Sigma, Agile methodology)
• Skills: Exceptional problem-solving and strong analytical abilities. Advanced proficiency in data analysis, knowledge of automation tools and workflow management systems are a plus.
• Attributes: High performing, result-driven individual who is passionate about delivering outstanding results to the organization.
• Attributes: Visionary leader who has the ability to operationalize strategic and transformative initiatives across multiple cross-functional teams and align team efforts with organizational goals.
• Attributes: Strong leadership and team management skills including managing remote and dispersed teams.
• Attributes: A hands-on leader who is detail-oriented and solution-focused, with the ability to manage complexity and drive successful project execution.