Senior Mobility Researcher - Transport

5 Months ago • All levels

Research Development

Job Description

Define, lead, and turn insights into real innovation by partnering with Business Strategy, Product, and Marketing teams to uncover opportunities and drive impact. Sharpen skills in qualitative and quantitative research, analytics, and problem-solving to build the world's best on-demand transportation experience. Independently conduct product and market research projects for transport products, from research scoping to influencing stakeholder decisions. Integrate data sources and analytic processes to produce meaningful insights. Daily tasks include problem-solving, finding system loopholes, and seeking creative solutions to improve product/business/marketing strategy. Advocate a consumer-centric mindset and metrics through persuasion and influence to deliver actionable insights.

Good To Have:

Storytelling skills are a plus

Must Have:

Experience in Market and Product Research
Strong project management skills
Intermediate to advanced qualitative research skills
Basic quantitative research knowledge
Understanding of marketing, branding, business, product management, and design strategy
Data-Driven Decision Making
Critical Thinking
Creative Problem-Solving
Self-starter with ability to navigate uncertainty

Add these skills to join the top 1% applicants for this job

team-management

problem-solving

business-strategy

talent-acquisition

storytelling

market-research

agile-development

usability-testing

spark

About the Role

Get ready to define, lead, and turn insights into real innovation! In this role, you will partner closely with the Business Strategy, Product, and Marketing teams to uncover opportunities and drive impact. You’ll sharpen your skills in qualitative and quantitative research, analytics, and problem-solving — all while helping us build the world’s best on-demand transportation experience. If you're looking for a place to grow, make a difference, and move fast, this is it!

What You Will Do

Independently conduct product & market research projects for transport products for both customers and drivers: usage and attitude study, usability testing, market sizing, concept testing, market analysis, etc, from research scoping to influencing the stakeholders’ decision.
Build relationships with stakeholders, understand the business problem, and translate the problem into the relevant research activities. Integrate data sources and analytic processes to produce meaningful and high-quality insights.
Problem-solving will be your daily task, finding loop holes in the system and seeking creative solutions to improve our product/business/marketing strategy.
Advocate a consumer-centric mindset and metrics to their stakeholders through persuasion, influence, and inclusion to deliver insights that would inspire and spark actions.

What You Will Need

Have experience in the field of Market and Product Research
Great project management skills in designing, executing, and delivering research independently from start to finish
Have intermediate to advanced skills in qualitative research and have basic knowledge of quantitative research methods (having storytelling skills is a plus point)
Understanding in especially marketing and branding processes, business, product management, design strategy, and data team so that be able to collaborate effectively with those teams
Data-Driven Decision Making: prioritize using data to inform their decisions, relying on thorough analysis to guide strategies and actions.
Critical Thinking: Encouraged to question assumptions, identify patterns, and draw insightful conclusions from complex data sets (both qualitative and quantitative).
Creative Problem-Solving: looking for ideas elsewhere and thinking outside the box when necessary, exploring multiple perspectives in problem-solving
Self Starter: Ability to operate in a self-directed culture and fluency in navigating uncertainty
Finds doing research, discussion, and brainstorming as fun activities!

About the Team

We are the spearhead team that delivers impactful insights to guide initiatives capable of transforming the experiences of millions of users—just imagine the scale of the difference you could make. Agile and fast-moving, we are driven by a shared commitment to solving the right problems in the most effective ways. Our culture emphasizes a healthy work-life balance, ensuring that every team member stays energized, focused, and motivated. We also take pride in recognizing and celebrating both individual contributions and collective achievements, fostering a positive, supportive, and high-performing team environment.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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